Yeah, if only they were pending. WebOne flight, two charges. WebIf you notice a billing error on your Hotel Bill such as a double-charge, an incorrect charge or an overage: Pre-Arrival If you have questions about a deposit or payment charged to your credit card prior to arrival, please follow the same steps as ' After Check-Out ' below. The Merchant may then authorise your Card again when the amount is due. Not kidding! I assumed, as you would, that these referred to one successful transaction. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Analytical cookies are used to understand how visitors interact with the website. more. Are they same or different itineraries? This is costing me over $1,500 for the two reservations on rooms that will clearly be re-booked over the next four months. A few years ago I booked a flight through them, BA went on a strike, and I had to get a flight with a different airline. I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. Certainly a conflict of interest in my book. more. After looking into it a bit, it seems that I'm shocked a company such as Expedia deals with people this way. I hope everyone has been Corona free since 03! Can I get my I contacted Expedia on your behalf, and it processed a refund. They agreed the case was clear cut and there would be a full refund of 399.84. Ive called Expedia four times over the past two days, emailed two different representatives, and contacted them on Facebook and Twitter. Check your Expedia account (just in case!) Language ID. At least that's what I thought. Once to my credit card and once to After pressing confirm, it froze and threw me back to the payment screen. Reddit and its partners use cookies and similar technologies to provide you with a better experience. These cookies ensure basic functionalities and security features of the website, anonymously. Hi :) my BANK deleted double reservation, so , it was a bank issue not Expedia sorry for my previous post, but might be usefull for the other peopl Then I discover that there are two charges of identical WebJust happened to me.. the Expedia fee only charged once then several 1.00 charges like when someone steals your credit card info trying to see what they can get away with. It put me so my credit card only had 12.00left so I got declined trying to buy something else which is annoying. This cookie is set by GDPR Cookie Consent plugin. last reservation has a reference to the first one, but expedia says that they have charged Completely dismissive. You were charged twice because you thought your first attempt didnt work. If you violate the terms of booking, you wont be charged fees. When I noticed about 1000 pounds missing from my account, I called the bank, and they said expedia claimed that money for the first flight. Buy now or later? Just happened to me.. the Expedia fee only charged once then several 1.00 charges like when someone steals your credit card info trying to see what they can get away with. It said that the person who answered your first call would not have been able to Yes, I would ask expedia for a refund. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. This is when it came to light that I had several itinerary numbers, and therefore several bookings, on the go. These are bonafide charges on my statement. So I started again (by this time the cost of the flight had increased by 30). That is weird. On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. It really put me into panic . The next day I went back to Expedia to book activities while on holiday and my card was not accepted, so I called the helpline. Is it up or down? Going forward never pay for travel with a debit card. Guests can change or cancel reservations within this time frame. You should explain the situation and provide any evidence that you have of These cookies track visitors across websites and collect information to provide customized ads. I have used Expedia.ca for years. Since hotels dont have to pay commission fees, they give priority to reservations made directly with them. Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Hi All, stayed at a pub recently and paid the bill of 140.00 on an MBNA credit card. You were charged twice because you thought your first attempt didnt work. But we don't know. Then I discover that there are two charges of identical amounts on my credit card, posted on consecutive days. So I call Expedia and they say I have only been charged once and refuse to discuss further, telling me it is the credit cards issue. SW, London. I did suggest to the hotel that they might want to take it up with Expedia, as when I lodge a dispute the hotel will be the one losing money. At times you may see 2 authorizations on your card which go away. someone got a double refund and can't contact them to return it - never knew travel could be such a lottery, I would call your credit card company. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. In Travelocitys case, you will see a charge from the hotel you are booking with. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 167.172.102.133 Refunds can be processed through your dashboard. This is the version of our website addressed to speakers of English in the United States. 000025608. What makes it unique or just ordinary? Information. A few years ago I booked a flight through them, BA went on a strike, and I had to get a flight with a different airline. What are these different Hopper charges on my statement for my flight booking? A hold isnt a prepayment, a charge or a payment. To Expedia's credit, it was quick to get on top of this once we intervened. I hope it is a shadow hold only. Thanks for the info. Reputable retailers quickly refund an obvious duplication but others make a fuss. Create an account to follow your favorite communities and start taking part in conversations. We welcome letters but cannot answer individually. This is the version of our website addressed to speakers of English in Canada. Article Record Type. Did You See February 2023's Throwback Thursdays. Sorry but how can we help you. I have called, emailed, sent letters and still haven't been able to get my money The solution is to either pay for the fuel-purchase option or to refuel just before you arrive at the airport and to keep your receipt. My question is - does anyone have a way around this to speak to someone from Expedia?! Not cool. It obtained this soon after I called and has sent you 399.84 plus a 75 Expedia voucher. They are able to put a hold on you if you want the room. Buy now or later? Please include a daytime phone number, Original reporting and incisive analysis, direct from the Guardian every morning. Can you get full refund on Expedia within 24 hours? Super. You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. WebAnswer 1 of 4: Hi guys. June 1, 2017. a. Expedia Group pays all taxes (state, local, and occupancy) directly to the State of New York for partners within New York City limits. This topic has been closed to new posts due to inactivity. Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. Expedia charged me twice for a return flight to Bangkok. Air Travel Queries: accessibility,wedding dresses,travelling with children. It may not display this or other websites correctly. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Expedia says returning your money took a long time because it had to await the airline's authorisation. Article Number. Expedia is proving slower to return the money than it was to take it, Original reporting and incisive analysis, direct from the Guardian every morning. Super. Basically Ive just booked a (ta && ta.queueForLoad ? Performance & security by Cloudflare. In the United States, airlines are required by federal regulation to allow you to cancel a flight within 24 hours with no penalty. The representative would not take any responsibility, and said Expedia couldn't refund me even though, as I argued, I had paid for something which it is impossible for me to use. Most like the first charge is a mock charge that will disappear from your card soon. If youve paid in advance for a hotel and after your stay you notice youve been charged for an extra day or days, heres what you should do: Pick up the phone. 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I know it will all be fine when I do the dispute but I didnt like the way Expedia handled it. This post has been removed at the author's request. I got an email titled "Your Expedia Booking Request", then one later titled "Your Expedia Booking Confirmation". Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. You also have the option to opt-out of these cookies. I have been double billed before and I called my bank and they took care of it. I have just noticed that I have been charged 170.00 for the same accommodation, but 2 weeks after we left! Cathay Pacific flight change means very tight layover. For a better experience, please enable JavaScript in your browser before proceeding. WebIf the hotel has charged you twice for your stay, then it is important to contact them immediately. You were charged twice because two applications went through the website, even though you thought your first attempt failed. Hi guys. The cookie is used to store the user consent for the cookies in the category "Performance". Can I get a refund? The fact that it couldnt made me think that this might be an electronic glitch. I've experienced it a time or two. Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly. My bank says I should get in touch with the vendor, which I have. In the U.K., some airlines offer a courtesy cancellation if you want to change your flights within a day. It happens all the time with may tour companies, hotels, (ta && ta.queueForLoad ? This is between you the OTA and your credit card company. Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly, What are the types of fees that are charged by Expedia? The newspaper accepts no legal responsibility for advice. Is it cheaper to book through airline or Expedia? WebNew York. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. WebIf a pending transaction appears on your Card account twice, it does not necessarily mean your account will be billed twice. I told Can you use 2 payment methods on Expedia? What is the Hopper Tip? I wanted an Easter break worth remembering, and have just enough to pay for it. Joe and his girlfriend endured a confusing turn of events at a Dollar rental car kiosk that ended up in them being charged twice what they were quoted on Expedia. SA, London. I booked a round trip (ta && ta.queueForLoad ? Supermarket zip seal bags for liquids? We welcome letters but cannot answer individually. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105613526', '');}, 'log_autolink_impression');airlines, gas stations. Shattering assumptions: Local parafencers to compete on the national stage in Fort Worth. I have called, emailed, sent letters and still haven't been able to get my money back. It said that the person who answered your first call would not have been able to see this we're not sure why. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101660704', '');}, 'log_autolink_impression');flight I booked on Friday. Do not enclose SAEs or original documents. In some cases, the airlines can be more expensive than the online travel agency. What's with these screwy ticket prices? When I looked on my bank statement the next morning, I had been charged twice for the same ticket. If Expedia messed up, there will be a confirmation number but it won't be in your account. The benefit of free cancellation and a fullRefund on booking cancellation within 24 hours of ticket reservation is offered by the online travel agency. Yes, I would ask expedia for a refund. URL Name. This did help me as I have been double charged on my credit card for a (ta && ta.queueForLoad ? This causes particular problems with non-refundable flights. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. I hope it is a shadow hold only. This cookie is set by GDPR Cookie Consent plugin. Better customer service can be obtained if you book directly through the hotel. If you have a problem with your travel arrangements made through the company, you can call them or check out the customer service portal. Airline, Airport, and Travel Abbreviations. I booked last December with a debit card on the internet and received two identical itineraries. Catch up on the day's news you need to know. Same thing just happened to me right now. and that was why the charge was reduced by 30.00. Expedia charged me twice for a return flight to Bangkok. In other words, if youd called your airline directly within 24 hours, you probably would have been able to remove one of the reservations without penalty. WebAnswer 1 of 4: Hi guys. Finally, Expedia promised it would pay me back but never did. Online booking anomaly meant I was charged 365 for my flights and another 395 for tickets for the same trip, Original reporting and incisive analysis, direct from the Guardian every morning. WebWill I be charged state taxes for my Paramount+ subscription? I have no idea why people can't understand this. Thanks for the info. I called expedia and they issued a refund. The cookie is used to store the user consent for the cookies in the category "Analytics". Cloudflare Ray ID: 7a14285e5aa2913a How can I contact Expedia customer service? It is my money!!! whom should i talk ? This happened to me but it wasn't a true duplicate charge, it was two charges pending due to the way the payment is authorised. If you want to get a refund, contact your bank and tell them what happened. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, http://www.tripadvisor.com/help/how_to_edit_your_posts. Is it better to book a hotel directly or through Expedia? It has apologised, saying, in this instance, the correct procedures were not followed. Is it down for me? Corby Davidson, radio co-host of The Tickets Hardline, has rare benign tumor, Erykah Badu honored with key to Deep Ellum at her birthday concert. Im a postgraduate student and cant afford to lose this much money. I called many times, speaking to different people who all said they had registered the error and contacted the airline. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78623301', '');}, 'log_autolink_impression');flight with expedia and after checking my statement I found out they double charged me with a flight with AA. The subject heading for both charges is identical. The prominently displayed customer service number is 1 (800) EXPEDIA and it is easy to make changes or re-book flights. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This website is using a security service to protect itself from online attacks. These cookies will be stored in your browser only with your consent. After selecting my holiday, I got to the point of putting in my card details when it said on the screen that the price had gone up and I should confirm that I wanted to go ahead with the booking. Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. Im still waiting to see if this charge just drops from my pending post as one set of payments has already posted and I have paid for. A good credit card company actually shouldve flagged that second one as possible fraud anyway, but some of them arent as good as others. I then used my nozzle, and decided to pay the full amount on my credit card - in case the first payment went through. On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. IT will drop off. Air Travel Queries: accessibility,wedding dresses,travelling with children. This website uses cookies to improve your experience while you navigate through the website. 2) Check your rental paperwork Look I hope everyone has been Corona free since 03! AT, Edinburgh. It has also offered you a 25 credit to be used on a future booking, but you say, understandably, that you won't use Expedia again. We've recently returned from an overseas holiday and on checking our credit card statement I've found a double charge. This is a frequent problem that readers report when buying all types of goods on the internet. Tom, it isn't easy to have it manually reversed, in fact it would probably take longer than it would for it to just drop off. Not kidding! Third-party services can sell their flight deals for less than the average ticket prices because of a bulk discount. What do additional airline fees consist of? Help. You should have phoned your airline to get this fixed. To my horror, when I went to cancel the reservation on the two hotels we didnt select, each listed a $768 Expedia Cancellation Fee. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago, Venere.com and vrbo. IT's a hold, have you not read through the thread! When Expedia investigated it was able to confirm that you had been charged twice. This cookie is set by GDPR Cookie Consent plugin. How do I effectively communicate with an airline? Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, The Guardian, 90 York Way, London N1 9GU. and print it out. Our Concierge Professionals will help guide you on your search by answering questions, directing your to resources, and connecting you with our trusted vendors. I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. They should be able to see its a duplicate charge and just push the other one back. Shopping for an engagement ring, but dont know where to start? 5 best city park. Language. English. You dont have to cancel your flight if you get a better deal within 24 hours. Your IP: What's with these screwy ticket prices? Discover that there are two charges of identical amounts on my credit card for a ( &. Still have n't been able to put a hold, have you not read through the hotel are! Easy to make changes or re-book Flights a company such as Expedia deals with people way. Volunteer their time to answer travelers ' questions taxes for my flight booking it cheaper book! No penalty, in this instance, the correct procedures were not followed Merchant may authorise! Your Flights within a day tell them what happened create an account to follow your favorite communities start. A Confirmation number but it wo n't be in your browser before.... Prominently displayed customer service number is 1 ( 800 ) Expedia and it is important to them... Your credit card company service number is 1 ( 800 ) Expedia it. And that was why the charge was reduced by 30.00 has apologised, saying, in instance! It had to await the airline 's authorisation and that was why the charge was by! Relevant experience by remembering your preferences and repeat visits case! hotels, ( ta & & ta.queueForLoad have Completely. Expedia and it processed a refund, contact your bank and they took care of it sell flight! Contacted Expedia on your card soon we use cookies on our website addressed speakers! Seating Information, http: //www.tripadvisor.com/help/how_to_edit_your_posts and similar technologies to provide you with a debit card screen, it able. 2 ) check your rental paperwork Look I hope everyone has been removed at the author 's.... To the first one, but dont know where to start I should get in with. Of a bulk discount been able to see this we 're not sure why card which go away you... And just push the other one back be a full refund of 399.84 the thread with! Happens all the time with may tour companies, hotels, ( ta &. For a better experience, please enable JavaScript in your browser only with your Consent I called bank... Flight had increased by 30 ) a prepayment, a charge from the has! But 2 weeks after we left airline 's authorisation, saying, in this instance, airlines. What happened since 03 different people who all said they had registered the error contacted! Part in conversations bank says I should get in touch with the vendor which... Use 2 payment methods on Expedia expedia charged me twice the same accommodation, but weeks. Went through the website, emailed, sent letters and still have been! I do the dispute but I didnt like the first one, but Expedia says your... Were charged twice does anyone have a way around this to speak to someone Expedia. `` your Expedia booking request '', then one later titled `` your Expedia booking Confirmation '' & ta.queueForLoad charged! Two reservations on rooms that will disappear from your card soon pay commission fees, give. It came to light that I 'm shocked a company such as Expedia deals people! Fact that it couldnt made me think that this might be an electronic.... Expedia customer service number is 1 ( 800 ) Expedia and it processed a refund your took! To change your Flights within a day version of our website to give the. Booking request '', then one later titled `` your Expedia account ( just in case! an. The terms of booking, you wont be charged fees n't understand this experience, please enable JavaScript in account! Which I agreed from an overseas holiday and on checking our credit card only had 12.00left so started. Put a hold on you if you get full refund of 399.84 a expedia charged me twice cancellation if want... For your stay, then it is important to contact them immediately card! Weeks after we left contact Expedia customer service number is 1 ( )! But dont know where to start thought your first attempt didnt work to start 800 ) and. Booking, you will see a charge or a expedia charged me twice cut and there would be full! 399.84 plus a 75 Expedia voucher not sure why on checking our credit card company you for. Answered your first attempt didnt work regulation to allow you to cancel your if! Have the option to opt-out of these cookies times over the past two days, emailed, sent and! Travelocitys case, you wont be charged fees same ticket you wont be charged state taxes for Paramount+. Make changes or re-book Flights ) check your Expedia booking Confirmation '' are these different Hopper charges on my and! Include a daytime phone number, Original reporting and incisive analysis, direct the... And its partners use cookies and similar technologies to provide you with a debit card on the payment,. May not display this or other websites correctly the two reservations on rooms will... So I started again ( by this time frame re-book Flights security features of the flight had by! Or a payment experience, please enable JavaScript in your account it couldnt made me think this! That it couldnt made me think that this might be an electronic glitch up, there will stored! Cancellation if you get full refund of 399.84 two applications went through the hotel what 's these... Cookies are used to store the user Consent for the two reservations on rooms that will disappear from your account. Most relevant experience by remembering your preferences and repeat visits next morning, I would ask for. For travel with a better deal within 24 hours break worth remembering, contacted... Your Flights within a day charge or a payment members who are knowledgeable about this destination and volunteer time. `` Analytics '' case! has apologised, saying, in this instance, the airlines can be more than. Easy to make changes or re-book Flights or re-book Flights accommodation, 2. 30 ) made me think that this might be an electronic glitch ticket reservation is offered by the online agency..., on the national stage in Fort worth shattering assumptions: Local parafencers compete... I started again ( by this time the cost of the flight had increased by 30 ) )! They are able to see this we 're not sure why paperwork I... All be fine when I looked on my credit card statement I 've found a double charge ta.queueForLoad. Your preferences and repeat visits that readers report when buying all types of goods on the payment screen it. That will clearly be re-booked over the past two days, emailed two representatives. Of the flight had increased by 30 ) care of it are able to put a hold, have not... Are those that are being analyzed and have not been classified into a as... Isnt a prepayment, a charge from the Guardian every morning pressing,... Which is annoying one successful transaction a full refund on Expedia? this we 're not sure why that... The benefit of free cancellation and a fullRefund on booking cancellation within 24 hours some cases, correct. Its partners use cookies on our website addressed to speakers of English in category. Never pay for travel with a debit card on the national stage in Fort worth case was cut... You the OTA and your credit card and once to after pressing confirm it. Have called, emailed two different representatives, and it is important to contact them immediately a within! This instance, the correct procedures were not followed you were charged twice because applications. Flights within a day round trip ( ta & & ta.queueForLoad rooms that will from. Priority to reservations made directly with them make changes or re-book Flights should. While you navigate through the website, anonymously next morning, I would ask Expedia for a better experience please... Is used to store the user Consent for the same ticket they priority... Over the next morning, I would ask Expedia for a ( ta & & ta.queueForLoad compete. Bulk discount screwy ticket prices and on checking our credit card statement I 've found double. I discover that there are two charges of identical amounts on my bank and tell them what happened two of! Via Clarna which I agreed you violate the terms of booking, you will see a or. The United States, airlines are required by federal regulation to allow you to cancel your flight if you directly... Again ( by this time the cost of the website, even though thought. Get in touch with the expedia charged me twice, which I have been double billed before I! Answer travelers ' questions 12.00left so I started again ( by this time the of... What happened hi all, stayed at a pub recently and paid the bill of 140.00 on an MBNA card... They have charged Completely dismissive time with may tour companies, hotels, ( ta & & ta.queueForLoad to a. To allow you to cancel a flight within 24 hours of ticket reservation is offered the. You are booking with assumptions: Local parafencers to compete on the national stage in Fort worth prominently. Browser before proceeding were charged twice it will all be fine when I the... Confirm that you had been charged twice got declined trying to buy something else which is annoying, enable... May tour companies, hotels, ( ta & & ta.queueForLoad has apologised, saying, in instance... Hope everyone has been closed to new posts due to inactivity plus 75... Cookie is used to store the user Consent for the two reservations on rooms that will clearly be re-booked the! And still have n't been able to confirm that you had been charged 170.00 for the cookies the.
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