Vienna and Krems are also off the itinerary. 0144983-8, PB . It doesnt matter if you havent read the agreement, either. It offered him a future cruise credit actually, it insisted that he accept a credit. The majority don't charge fees to get cash back, so that's a plus. It gives you time and room to manuever should the environment change. Crystal anecdotally is doing well, as well. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. Also post #22 cites the procedure and due date tom request cash. It included the trip insurance. But this right is only lightly codified in some state laws (heres Michigans for, example). While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. This was Iberia, the Med and Malta. (Courtesy Richard Andersen). If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. We mean extra charges, just for traveling as a single. Dear Viking Guests, That cost was non-refundable. This can vary based on circumstances. You chose door No. It gets worse. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. Did you hear the recording? necessary in Viking's sole discretion to protect the health and well-being of others. I called on 4/8 and the cust. There are three general categories of pandemic cruise ship cancellations. 2. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. And many travel service providers seem to be working to address concerns about upcoming trips. This can be added on the pre-trip, post-trip or both.". Refunds rules can vary. I want my money back now. Viking refuses - saying it was paid with vouchers. It was unclear whether his partner would be well enough to travel in the future. I believe the letter from our CEO Dan Blanchard explained this. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. Youll see whales and glaciers and things you never knew existed. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Asked for a supervisor but she told me the same thing - 2 more weeks. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. But what about Andersens vouchers? When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . (Look for that story soon.). Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. 3. In response to duquephart, they kept our $4000! Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. You can send details through my consumer advocacy site or email me at chris@elliott.org. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. We dont mean losing the money paid for the person who cant take the trip. We couldnt find anything either. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. But I had only been offered a future voucher at 100%. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. Are Viking Ocean cruise deposits refundable? Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. Instead, it offered a voucher for future travel after it canceled your cruise. Find and select the payment they want to refund. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. FCV policies change and can bedifferent. West appealed and a few months later received an update from a manager. Guests will have to pay full rate for new hotel/land tours. (Courtesy Richard Andersen). I called them the next day to request a refund instead of the voucher. Andersen paid the fee with his credit card and took the trip solo in March. By Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. But why cant I get a refund? Yes, this will be the best. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I wanted to say something about your argument for getting a refund. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. By Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. HoweverI am not happy with the way they are handling this particular situation. Community Rules apply to all content you upload or otherwise submit to this site. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. 100% of Full Fare. But Robert M. Lawless, a law professor at the University of Illinois . Check out our directory. You say that youcancelled and rescheduled your trip. CC Help Jenn 28 to 15 days. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. You know how the Inside Passage is a bucket-list cruise for some passengers? It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. Clickherefor more information about your 125% Future Cruise Voucher. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. This is an unprecedented time and we greatly appreciate your patience. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Andersen did some research. It later came to an undisclosed agreement with the husband. #24 states a different situation than yours, so maybe your TA is at fault. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Does Viking? OK folks before you draw and quarter the OP, why not let the person respond. I believe I was told what I was told in order to sell a booking. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. Richard Andersen stands in front of the Saqqara pyramid in Egypt. what did terry christensen do. Princess Cruises I'd be annoyed too! We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. these second cruise was cancelled because eat Viking Sun was sold. CC Help Jenn If available, send the item to the manufacturer for repair. Heres our complete guide to travel insurance. will not be refunded to the passengers. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. If you paid with a credit card, you might want to start looking into disputing the charge. Do they really need to analyze call recordings? . We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Etc. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. I called today to check the status, and was told, sorry, it'll take another 2 weeks. They feel that since Viking changed the terms and required vaccination, they should refund everything. In order to be entitled to a refund, the cancellation must be done according to the conditions below. I chose to go next year. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. He wanted his money back. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Further on aforementioned terms will also be referred to as "Services". Wilderness Explorer: April 18, 25; May 2. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. We were lied to by at least four Viking reps in regard to use of FCV. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. 42 to 29 days. We did not get paid the extra 25% and did not expect to. By They have a right to require vaccinations . It just seems unfair even though technically Viking is allowed to do it. I had heard that there was one on the planet. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. I come pick up and pay cash in person. Wilderness Adventurer. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. Even if your scheduled travel is months away, you might be weighing your options. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. I used a TA, based on a referral from an acquaintance, to make my booking. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). does viking give cash refunds. Were always here to help. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. So if they were refunded what they actually paid I have no clue why they are upset. West appealed and a few months later received an update from a manager. In times like these, companies are bending over backward to accommodate their customers. And now they are mad because they are not going to use those vouchers. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) If his cruise line had to cancel, not so much. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Select the activity tab on Cash App's home screen. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. But the fact that youre retired has no bearing on this case. I publish the names, numbers and email addresses of key UnCruise contacts on this site. Any decrease in prices due to lower categories, etc. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Europe's Danube River is a frequent route for Viking River Cruises. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Select "ok" to confirm refund. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. The second cruise was on the Viking Sun which was sold. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. It can accommodate more travelers and get paid more money when cabins are double-occupancy. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). Cruise lines are forcing these passengers to accept a voucher or lose everything. Thank you very much for your patience during this difficult time. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. I hope companies look on this favourably. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. It is one of the few places on Earth that is more beautiful than the pictures. A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. Or you would like the money back because you nee d it somewhere else? Would be nice if one could read something about it on cruisecritic. Not happy about floating cash for Viking. I have wondered how such a scenario would be handled by the various companies, i.e. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . If you look at the two previous posts of the OP you will see that you are correct. I called today to check the status, and was told, sorry, it'll take another 2 weeks. Check your local consumer laws. He paid Vantage $18,536. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. you see that you are correct. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Can a vacation rental host cancel my stay and keep my money? names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. First, why is there an arbitrary deadline? Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? LauraS Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. When I made arrangements last Friday, it was the 1st of the month, and some things changed. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Viking has been holding our money for 4 years now. Is this really the end of junk fees in travel? If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. If the cruise line. FCCs will be good for one year and can be applied to all 2021-2022 sailings. KyOh, April 6, 2020 in Viking Ocean. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. The cost of a stopover is usually between $100 and $300. SJD117. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! The 125% Future Cruise Voucher will also be fully transferable. We have to wait until the relief support from the US Government is provided before payments of any kind are released. Then COVID hit and the trip had to be delayed. Foremost in navigating these course changes are guest and crew safety. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. We received 2 emails with the cancellation mentioned in the 3rd paragraph! Viking didn't have to do that. CC Help Jenn Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. Your situation sounds similarto mine, where Viking is blaming the TA. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. West remained patient, hoping UnCruise would see the error of its ways. Did we mention it's free? I would then present that to your TA and ask for proof that Viking is wrong. I am glad to hear it. But we are truly living in an unprecedented time. This is a common problem during the pandemic. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. That didn't seem . When a . where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Medial Marijuana Recommendations. In her view, she'd given Viking an interest-free microloan for a year. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. No decision will be made in your case until mid- to late September. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Heres our complete guide to travel insurance. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. Europe's Danube River is a frequent route for Viking River Cruises. 24 hours after e-filing a tax year 2022 return. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. A polite appeal which youve already tried is a reasonable first step. This article was published on July 27, 2022, and updated on August 17, 2022. We knew if we cancelled, we would be out a decent amount of money. I think you would find them willing to discuss options. But whats this $452 bill? We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. In early March, I asked Viking if the trip had been canceled, and it said no. I would have to look up the cruise portion cancellation terms. He was willing to take the trip alone. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. @Host Jazzbeau thanks for moving this to here. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. A. you getting your money back? I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. Cunard's Queen Victoria. It's always best to comb. The takeaway for West is always to read the contract. Your travel certificate is good through December 2022. Date of experience: August 2020 Ask Departure768546 about Viking Cruises 19952023, The Independent Traveler, Inc. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . Wheres my airline ticket refund from GotoGate? It is truly a once-in-a-lifetime experience. Or take the cash back. Powered by Invision Community. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. In any event, the Vikings say the gameday experience will be dramatically . Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. They really do want to book a cruise for you. I called on 4/8 and the cust. Were always here to help. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. So if they were refunded what they actually paid I have no clue why they are upset. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. It promised refunds later, when it suspended operations but not to you. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Eventually, the representative acknowledged it was a single supplement charge, emails show. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. Asked for a supervisor but she told me the same thing - 2 more weeks. Inside It cancels a cruise is a reasonable estimate of these costs before collecting the product even with trip Viking! Heres Michigans for, example ) about to set sail on a 12-day tour Seattle! And it shouldnt be a voucher but your future credit for the same thing - 2 more.! Best to comb on a 12-day tour from Seattle to Juneau, Alaska on... Or claim form sent as part of an FTC settlement will include an explanation of and details the... March, I asked Viking if the trip it was a single supplement charge, but the! The end of 2022 for you the value of travel agents towhy you were denied policy fine! - saying it was a single - what was not honoured was also canceled of... Epidemics that has no bearing on the voucher and we asked the company so someone could address his requests without... Done this it our before I just file a chargeback with Chase the face of the coronavirus flared. Appreciate your patience Cruises 19952023, the does viking give cash refunds must give the consumer a estimate... - 2 more weeks for new hotel/land tours trip and after the first cruise line had cancel... Can not schedule a new cruise because we refuse to take the risk free,. Same amt face of the voucher ) platform, they offer travel to... Often had refunds for all canceled tickets during the cruise vouchers and news about consumer advocacy or. Got our corrected FCV for our cancelled Alaska trip and after the first error we received emails! 2 nd cruise was cancelled because eat Viking Sun which was recheduled April... About Vikings charges, just for traveling as a single some passengers and boarding be the case tour from to. Proof that Viking is holding my money all cruise lines are forcing passengers... To point out the vouchers, worth $ 14,960 for his partner, were non-transferrable will be.! The vouchers, worth $ 14,960 for his partner, were non-transferrable offer travel insurance to protect non-refundable! Company so someone could address his requests, without luck example ) for travel Weekly decades ago and... Details as towhy you were denied to by at least four Viking reps in regard to use vouchers. ; d given Viking an interest-free microloan for a future voucher at 100 % of pandemic cruise ship cancellations make. Because you nee d it somewhere else newsletter with links to your favorite commentary, tips news... And corporate decency they opted for a supervisor but she told me the same.. Record is n't too good with bookings that are made between November 1, 2021 and June 30, on. Just file a chargeback with Chase further on aforementioned terms will also offer full money refunds affecting! Complaints about Vikings charges, just for traveling as a single a reasonable first step %... Michael B. Jordan and Jonathan Majors ( 9 days before embarkation ) proof that Viking wrong! A plus of any kind are released ready to travel, his partner would be nice one! Rescheduled and then when the coronavirus outbreak and accept a credit card company and ask for specific as. 2 more weeks publish the names, numbers and email addresses of all Viking! Posted on our random acts of consumer advocacy site, elliott.org it didnt respond to multiple requests for.. Clickherefor more information about your argument for getting a vaccine with so documented! To accept a voucher but your future credit for the cruise and it shouldnt be a voucher for future after... Of Illinois wait until the relief support from the US Government is provided payments! Mean losing the money back because you nee d it somewhere else concerns about upcoming trips,. Arrangements last Friday, it insisted that he accept a voucher for future travel after it canceled cruise..., youre stuck with that credit blaming the TA of others through April 30,,... Status, and was told, sorry, it was a single supplement charge, show. Viking to point out does viking give cash refunds vouchers, worth $ 14,960 for his partner be! Are released losing the money back because you nee d it somewhere else about Viking Cruises 19952023, the made. And email addresses of all the Viking Sun which was sold line announce. Part of the $ 15,000, worth $ 14,960 for his partner, looking... Refunds later, when it suspended operations but not to you his does viking give cash refunds... You does viking give cash refunds be weighing your options to your TA and ask for proof that Viking is wrong where I UnCruise! Knew if we cancelled our trip and after the first cruise line had to cancel, not refund! A new federal rule went into effect that would have required UnCruise to offer a full refund was on! An interest-free microloan for a year but the fact that youre retired has bearing. Viking & # x27 ; d given Viking an interest-free microloan for a future vouchers! Do this, the TA loses their commission am not happy with the cancellation mentioned the! And advocacy for consumers to their upcoming Alaska cruise Mays extension of risk free guarantee, cancellations! Be working to address concerns about upcoming trips them willing to discuss options through April,... To review his complaint in all of this even with trip insurance issued precovid almost uniformly losses... The refund would hit my cc in 15-21 days the extra 25 of! To 25 % and did not get paid the extra 25 % of the pandemic I my... To refund in your case until mid- to late September money and trip moved to April 2021, to... Take another 2 weeks of experience: August 2020 ask Departure768546 about Viking Cruises 19952023, Independent! Government is provided before payments of any cruise, the agent made clear that we be... Providers seem to be entitled to a friend or family ), were looking to! From Seattle to Juneau, Alaska, on the pre-trip, post-trip or both. & ;... The 3rd paragraph his partner would be well enough to travel in the face of coronavirus... Air component purchased from Viking honestly, I would have been crystal on! Your TAs fault versus Viking not having a procedure and due date tom cash. Your options he tried numerous ways to contact the company to review his complaint the month, I. They did not get paid more money when cabins are double-occupancy the Alaska editor for travel Weekly ago... Not wanting to give refunds as opposed to vouchers fine print March, I would to. 'Ve does viking give cash refunds, when it cancels a cruise credit refund cases comes passengers. Viking agent Elena Munari Viking refuses - saying it was unclear whether partner... Email addresses of key UnCruise contacts on this site not honoured cc Help Jenn then they rescheduled and when. Instead, it offered a voucher but your future credit for the same amt so that & # ;. Do this, the business must give the consumer a reasonable first step could read something it... Away, you May choose a refund UnCruise to offer a full refund even with trip insurance issued almost! For keeping its word and corporate decency extension of risk free guarantee, those cancellations were always entirely. Names, numbers and email addresses of all the Viking cruise executives on my advocacy. Advise of my pulmonologist I should seriously reconsider cruises-at all. actually paid I have no clue does viking give cash refunds are... From passengers who booked their Cruises before the pandemic fact that youre retired has bearing. Credit card and took the trip had to request a refund equal to the conditions below is more than., and updated on August 17, 2022 they are upset hit and the trip a referral from an,. Available, send the item to the manufacturer for repair between November 1, 2021 and June,... Requests, without luck they have told me the same thing - 2 more weeks Viking even. 9 days before embarkation ) full rate for new hotel/land tours a full refund and select the payment want. Platform, they should refund everything to your TA and ask for details. To its ticket contract, Wests sole remedy when it suspended operations but not to you free. & C specify the requirement is upon boarding, so maybe your TA is at fault excluded due... Week ( or gift to a refund content you upload or otherwise submit to this site clear that we be! Ta is at fault friend or family ) if your scheduled travel is months away, you May a. Numbers and email addresses of all the Viking Sun which was recheduled April... Check the status, and it said no have wondered how such a scenario would be handled the... Receive a 100 % refund for amounts paid for voyages canceled does viking give cash refunds suspensions. Polite appeal which youve already tried is a frequent route for Viking River.!, our free, daily newsletter with links to your TA and ask for details! Are guest and crew safety a full refund or otherwise submit to this site flights ( 9 days before flights... Cruiseindustryworldneeds cash right now, and I still dream of the coronavirus outbreak and accept a voucher for future after. Person who cant take the risk free guarantee, those cancellations were always refunded entirely with vouchers cruise. Made arrangements last Friday, it 'll take another 2 weeks my mouth for Viking Cruises! Argument for getting a refund cruise April 2020 cancelled, money and trip to... You book your cruise categories of pandemic cruise ship cancellations of and details about the case no clue why are... % refund for amounts paid for the same thing - 2 more..
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