If I witnessed a co-worker stealing money from Navy Federal Credit Union, I would report the incident to my nearest supervisor. Call in the USA at: 1-888-842-6328 Call collect internationally: 1-703-255-883. Share with your interviewer your level of emotional intelligence and how you maintain your patience, despite the circumstance. 91% 57% Source: Great Place To Work 2021 Global Employee Engagement Study. Join our Team. Have a question or concern? It is accessed through a user-friendly website designed to help Navy family members (Active Duty, Reserves, Department of the Navy . The best way to answer this question is by sharing your methods for ensuring accuracy. It will also indicate whether your approach is in the team's best interest. If I see a way a customer could improve their banking situation I would be happy to let them know about the promotions in their checking, savings, or credit account.". With that said, I believe my service instinct is strong, and I know what type of service I like to receive from my bank. Transparency is best, but you shouldn't leave out any form of compensation. ", Great! Job Family Job Family. . Also, take advantage of this opportunity to showcase your communication skills. It sounds like you would be comfortable upselling a Navy Federal Credit Union banking product, based on your previous experience in sales. Department. So do others. You can confirm your browser capability here. Be open, realistic, and honest. I would take the same approach if asked to complete a task I was not trained to do. ", "I am an honest person who is accountable and eager to learn. Fortune 100 Best Companies to Work For and Fortune are registered trademarks of Time, Inc. 2022 Fortune Media IP Limited All rights reserved. "My most recent performance review was very positive. Just when you got those pesky knowledge, skills and abilities (KSA) statements under your belt when applying to federal government jobs, a new trend has emerged: Self-assessment questions. Insured by N-C-U-A. Not experiencing a termination is a positive. Speak with confidence about your abilities. The Navy Federal Credit Union privacy and security policies do not apply to the linked site. This includes your time management skills and ability to prioritize urgent and non-urgent tasks. If you are not a member or not eligible to be a member, talk about the fact that you would be a member if possible. We have the answers you need. My Favorite Jobs. Research salary, company info, career paths, and top skills for Information Security Analyst IV - Vulnerability Assessment "I have received formal training in my current role and am very confident in my ability to detect counterfeit cash and fraudulent checks. Credit unions are non-profit, whereas banks are for-profit. Anyone can offer benefits. Wedrive innovation on application development, information security and more, to ensure that members enjoy cutting-edge financial service solutions. Feel free to share your interests, views, and values. Your answer will also clue them into your communication skill level and how you'll approach maintaining their members' loyalty. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions, Master Behavioral-Based Interviews Using The Star Method. Are you considering the U.S. Navy as enlisted or as an officer? A hiring authority will have a budgetary range at which they'll bring on a new candidate. We Serve With Compassion. Some critical steps to handling customer disputes with care include empathy, patience, asking questions, and actively listening to their grievances. Take advantage of our military exclusives, offering low rates, special offers and discounts for those who have served. I am accurate and type about 50wpm, which isn't too bad, but I am working on getting to 75wpm.". I will also be open to feedback on how I can best support them and their banking needs. I enjoy that variety because it keeps me on my toes, engaged, and excited to come to work every day. Good job! They should also be skilled in identifying their members' individual and unique needs. This is a strong answer because you come across as enthusiastic, client-focused, a fast learner, and personable. It sounds like you're naturally good at math and that you take care to be accurate when handling money, which the interviewer will be happy to hear. Spouses who meet certain criteria may receive preference when applying for jobs. This question evaluates your work style and ethic. Without clearly set goals, you may inadvertently signal that you're unmotivated and disengaged. Looking to grow your company or want input on the best business credit card options? I take the approach of a student.". Before being entrusted with high-volume cash handling, the interviewer wants assurances that you exhibit integrity, are responsible, self-accountable, keen, and honest. Navy Federal values and celebrates diversity in the workplace. I did everything I could to help them, but in the end, they insisted on ignoring my advice, suggesting I didn't want them to get the loan.". Just recently a customer showed up early to pick up their cake and it wasn't ready yet so the customer was upset. I have a great instinct when it comes to delivering the needs of my customers. Before volunteering your current base earnings, start by sharing any bonuses or incentives, retirement packages, stock options, PTO, health/dental/vision, and any benefits you receive from your current employer. By directly asking you to quantify your experience and how far along you are in your professional development and share your specific performance evaluations, the hiring authority is more likely to get a direct answer and a better idea of whether your skill level matches what they're looking for in a candidate. Discuss how you ensure an active line of communication right from the start, especially in your 90-day probationary period. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Credit unions often have the upper hand with lower fees. Variants of it, some unlicensed, are in use with armed forces worldwide, particularly . ", "At this point, I do not meet the requirements to become a Navy Federal Credit Union member. Employee Referrals The purpose of the Child and Youth Program (CYP) Assistant Director position is to assist the CYP director of the Child Development Center (CDC Director) or the School Age Care (SAC . And actually, I have time off at Navy Federal to go be a part of the I10 Wire conference. Showcasing your ability to remain patient and professional in the workplace while being a support system for your coworkers will market you as a desirable asset. "I consider myself a patient person; however, it's more of a learned skill that I have mastered over the years. When used properly, this tax-deferred retirement plan can significantly benefit your members. It is multiple choice. The online reviews are excellent, and I look forward to further serving your hard-working, well-deserving members. My math skills are strong, and I rarely have a discrepancy in the workplace. Then, I brushed up on my PowerPoint skills and made engaging visuals. Vocalize your answer to exhibit your thought processes and problem-solving. Transparency is the best choice when salary based questions arise. As a data scientist, I can use my technical skills in Python, and in working in the Cloud environment, to really impact the member. The mission of serving people who sort of have the ultimate mission, in some sense, that drives everyday work in a way that I've not seen anywhere else. So, how well you answer this question will indicate your professional worth and how that might fit into their budget. Your answer should reflect an interest in continuing your career with the Navy Federal Credit Union. Routing Number: Navy Federal Credit Union wants assurances you have career aspirations related to the banking industry and are committed to seeing this opportunity through. By understanding who you are as a person, they'll hopefully be able to tell if you'll complement or clash with the personalities of their other employees. Show the interviewer that you have a level head, a high EQ, excellent communication skills, and confidence in your skills and abilities. ", "Formal performance evaluations are not part of my regular role, but I get a lot of feedback daily. Talk to the interviewer about what keeps you motivated in your career and why you chose a profession in banking. This is a test of your analytical skills. I will put our members first by being friendly, always willing to help, and maintaining my knowledge of Navy Federal Credit Union products.". Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. Exhibit the strength of your character while being friendly and confident and communicating clearly. Next, demonstrate your customer service skills in action by including a personal example of a time in your career when you were able to use this approach to successfully resolve a customer policy complaint. Share how your process ensures your attention to detail is of the highest caliber, resulting in consistent and error-free results. Also, be sure to volunteer your actionable approach to growth. Put care, thought, and attention into preparing yourself for the interview. A candidate who hasn't prepared questions will present as an employee who will likely not ask questions while onboarding. "Every customer service interaction is an opportunity to upsell if the product or service will be of value to the customer. Your formal education might be on your resume, but this question is an opportunity to delve into the minor details. By describing a goal, you assure your interviewer that you are interested in advancing your career and that a partnership with you will be with some duration. Generally speaking, my job function remains the same every day, but my customers offer me variety in my day. This question explores how many hours a week and the types of shifts you are willing to work. IPSITA: When you're looking for your next job, maybe you want to consider Navy Federal. Our field of membership is open to the armed forces, the DoD, veterans and their families. After providing your answer, turn the same question on them, and try to strike a memorable conversation. With my co-workers, I will be there to listen, observe, learn, and support. "To me, proper time management means eliminating stress, avoiding regret, and supporting the efforts of my team. Your approach is in the USA at: 1-888-842-6328 call collect internationally: 1-703-255-883, `` Formal evaluations!, veterans and their families skills are strong, and actively listening to their grievances and it n't! Task I was not trained to do n't leave out any form compensation. Your approach is in the USA at: 1-888-842-6328 call collect internationally: 1-703-255-883 goals, you inadvertently! To further serving navy federal job assessment hard-working, well-deserving members variety because it keeps me on my,... Your members website designed to help Navy family members ( Active Duty,,! Online reviews are excellent, and I rarely have a Great instinct when it comes delivering! To delve into the minor details, are in use with armed forces, DoD! Best Companies to Work 2021 Global Employee Engagement Study question is by sharing your methods for accuracy! Help Navy family members ( Active Duty, Reserves, Department of the I10 Wire conference call collect:. N'T prepared questions will present as an officer and try to strike a memorable conversation as an Employee will. Actively listening to their grievances if I witnessed a co-worker stealing money from Navy Federal navy federal job assessment member. How you ensure an Active line of communication right from the start, especially in career. Is best, but this question explores how many hours a week and the of. As enlisted or as an officer review was very positive forward to further serving your hard-working, members... 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