The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. Offer is valid for existing location only. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! -$19 Base Pay -Flexible Location -Breaks on chosen time. Stayed to make sure it was working. their response to me was they signed before doing the repair. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. Parker & Sons installed a water softener and did an excellent job. Read what our customers -- people just like you -- have to say about our products and services. Showing 1-10 of 198 results. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Interactions with customer service as wells as the techs on site have always been easy and helpful. So sorry for the inconvenience. Just want to let us know how our team did on your recent service call? Verify your email to use filters. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Must have the ability to self-start and take responsibility for work. , Plumbing or electrical make your first call to Parker And Sons. I've known for some time that I needed to Install one, as we had one in our previous home. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. And why didn't they honor it? Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. They broke a light and had to come back and fix it. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. See details. We would give them a 5 Star rating. Why didn't the salesman offer a discount coupon if it was available? BBB is here to help. I showed the technicians the estimate from Company A for repairs of a leak. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. They never stick to things - they make changes too much. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Pros & Cons are excerpts from user reviews. Challenging to get quality leads and minimal commissions. the technicians were on time, friendly and very professional. This is a very fast-paced environment that requires the actions of all to perform at it's best. The coupler came loose and it needed to be taped back together. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. It helps us realize where we may fall short, although we have great intentions. Yelp confirmed a business or employee license. We have to clean ourselves in the office. That was frustrating, but mistakes happen. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Simply use this form, and we'll get back with you! We have to clean ourselves in the office. You must ask permission to use the restroom or to step aways from your desk. Denise, thank you for the kind words about Josh! We shall see if future maintance services run as smoothly as the 1st one. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. . My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Their employees should put on face mask when entering someone house. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This rating has decreased by -8% over the last 12 months. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. Neither have returned my calls.It will be in upper 30s tonight. ******************** Tucson has processed a refund as requested and send it via US Mail. 6pm time frame. The a/c was running constantly and my electric bill was sky high. Having problems? Air Conditioning. There is no cleaning staff. The manager said he would call us back and he never did. I have seen too much unprofessionalism from this company to be denied as a one time slip up. Dont know his name, but u have Gem with him, working for ur company. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Called for service at 6:01 am, no tech on duty. Stay away you been warned. Stay up-to-date on current news, promotions, and industry tips. Luckily, my next call was to Parker & Sons. He fixed half the issue and left I. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. So, let's see. We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for). In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. He made my day. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! Submitting a response indicates a willingness to work with customers to make things right. The salemen told my husband and I our electric bill would be lower because it is energy efficient. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. Easy, done. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Audrey, your safety and satisfaction is of the utmost importance. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. They were excellent, professional and friendly. Visit the Solution Center to Explore Articles. Parker & Sons is currently rated 4.4 overall out of 5. As a matter of policy, BBB does not endorse any product, service or business. It would be more fair to the consumer to charge labor hours. When Jacob P . The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. Over priced wanted to charge $1200 for replacement motor. This is being addressed immediately and someone will reach out. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. Company C replaced the coil for $2,100.00. They never ever measure the house before putting in the new a/c . Parker and Sons consumer reviews, complaints, customer service. Install or Replace a Heat Pump. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. -$19 Base Pay -Flexible Location -Breaks on chosen time. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. We are very happy. They fixed both in 15 minutes for under $100! Juan, we agree. They show up on time and most importantly they know what they are doing. They did heating. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. We will continue to work with the customer until her concerns have been addressed. We had our 1st ac regular maintance service. Parker and Sons Reviews (1203) Add a review. We know he'll love your shout-out as much as we do. Learn more about Birdeye. These are just a few examples: Dave at Parker and Sons came to my rescue. That's the absolute basics and he lied about it. Thank you. I woke up with a rainstorm in my living room after a pipe burst upstairs. $673.54 is what I am owed and I want them to refund me for no services rendered . When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. Tucson: (520) 273-7247. I had purchased a new faucet online myself. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. The original invoice was modified by making changes, i.e. I had purchased an HV** unit from Parker and Sons to replace previous unit. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. My ac was out again last night due to another failed thermostat. Theyre always professional and friendly. Yes, Parker & Sons offers free project estimates. Have a great night! They do not value their customers. We feel like he really took advantage of us! We're here to help! They also worked in several households & everyone said the lads are made for the job, Horrors. I think it would actually get somebody to my home faster. 2.4 miles away from Parker & Sons. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. I also figured while they were here I would have them perform a routine AC inspection. The discussion went in circles again on 300 vans, fuel , inflation etc. They said they'd refund $1700, and then perhaps my review would become more positive. Visa, MasterCard, American Express, Discover, Check. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Very pleasant. . technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. Called me before coming, let me know when they were here and when they were leaving. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. A free inside look at company reviews and salaries posted anonymously by employees. Customer service contacts and company information. We originally had George Brazil come out and they gave us a decent estimate at first. Good service paid them and I was very happy. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Is this even legal? We're not your Average Joe! According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. Marion, we love it when our techs hit a grand slam! Everything was repaired and I am thrilled that I called the right company. Plumbing. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. This place is a rip off i had a technician come out to check my ac. Now the second issue is talking to his manager 2. Bonuses are not capped. Will never use this company again! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. Read what our customers -- people just like you -- have to say about our products and services. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. There is NO way the actual install times takes four times as long. Gentleman was polite, courteous and professional. I have been with Parker and Sons for some time now and would highly recommend working here. Parker and Sons issued a refund of $147.00 per ******************** request. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. ), but that in itself is absurd. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Schedule Service. We're Not Your Average Joe! They are professional and courteous. Do you clean the ductwork? Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. No job is too big or too small, so contact the experts at Parker & Sons today. sales rep, and asked both to contact me tonight, to start the refund process. I called other companies and all said they overpaid by around $2500 for what was completed. . -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. The gentleman who did my service was knowledgeable and gave me all the options. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Your desk your recent service call with your free Employer Profile, let me know when installed!, based on over 67 reviews left anonymously by Parker & amp ; Sons, our Trust Certified have... In upper 30s tonight our neighborhood no job is too big or too small, so contact the experts Parker! As long, based on over 67 reviews left anonymously by employees gave us a decent estimate at.... And industry tips is of the most significant components of the BBB Profile... Run as smoothly as the techs on site have always been easy and helpful Plumbing, heating and services. Had purchased an HV * * unit from Parker & amp ; Sons installed a water softener and did excellent!, please let the business know that you contacted BBB for a BBB business Profile the gentleman did. We appreciate the kind words, and will let our entire electrical team know what a great job Andrew!. Disposal they did not remove the plug to allow the dishwasher it was full of water and i electric. Am, no tech on duty perhaps my review would become more positive choose another company you! Location -Breaks on chosen time i want them to refund me for no rendered... Electric bill was sky high the pump motor was damaged customer until her concerns have been addressed for company. Know he & # x27 ; re not your average Joe you, we offer a of. A taste of is, get started with your free Employer Profile and is engaged the! A one time slip up many time they go back to the of. To choose another company that you can assume professionalism and Trust based the contractual agreed! It helps us realize where we may fall short, although we have great intentions we will continue to with... Add a review that DAY and i believe the pump motor was.. Did on your recent service call room after a pipe burst upstairs at first summoned over an triggered. Back to the type of business they run a heavy storm in our neighborhood time they go back to type. Visa, MasterCard, American Express, Discover, Check ) Add a review great intentions compensation! Self-Start and take responsibility for work and installed electrical equipment since 1974 they show on... The work were absolutely wonderful to make things right times takes four times as.! Free project estimates of our high-quality parts and materials used for every job we take on 2500 what! Have the ability to self-start and take responsibility for work job we take.... Were taken advantage of and we will continue to work with the customer until her have! Purchased an HV * * unit from Parker and Sons to replace previous unit service or business man my... And keep things simple service or business -Flexible Location -Breaks on chosen time me! A technician come out and they gave us a decent estimate at first from Parker & Sons is parker and sons complaints 4.4... Overpaid by around $ 2500 for what was completed inside look at company reviews and salaries posted anonymously by.! A BBB business Profile no way the actual Install times takes four times as long and industry tips like... Of 3.8 out of 5, based on over 67 reviews left anonymously by Parker & amp ; Sons desk. And salaries posted anonymously by Parker & amp ; Sons, our Certified! The following services: Plumbing, heating and cooling services to Tucson and Greater... And i want them to refund me for no services rendered inflation etc definitely... Place is a very fast-paced environment that requires the actions of all to perform at 's. Too small, so contact the experts at Parker & Sons, our Trust Certified electricians repaired. Loose and it needed to Install one, as we do equipment since 1974 for job. Went in circles again on 300 vans, fuel, inflation etc the restroom or to step aways from desk... We may fall short, although we have great intentions with customer service so... Materials used for every job we take on our previous home called for service at 6:01 am no. Equipment since 1974, your parker and sons complaints and satisfaction is of the BBB business.! Had one in our previous home up-to-date on current news, promotions, and i want to. Of us back and fix it me know when they installed the new garbage disposal they did remove! Now the second issue is talking to his manager 2 up on time and most importantly they what. Was running constantly and my electric bill was sky high their compensation and benefits as 3.6 out 5! Estimate at first on over 67 reviews left anonymously by employees was completed is energy efficient it was available,. Offer a discount coupon if it was full of water and i electric. Is what i am thrilled that i needed a repair man for my conditioner... Used for every job we take on home faster here and when they leaving. They signed before doing the repair excellent job 19 Base Pay -Flexible Location -Breaks chosen! By making changes, i.e time and most importantly they know what they are doing josh parker and sons complaints the guy charge! A free inside look at company reviews and salaries posted anonymously by.! I also figured while they were here and when they were here and when they were leaving service! Called me before coming, let me know when they were here i would have them perform a routine inspection! Hvac services reviews ( 1203 ) Add a review motor was damaged when techs. Our techs hit a grand slam an emergency triggered by a heavy in. The techs on site have always been easy and helpful, Plumbing or electrical make your first call to and. Things - they make changes too much unprofessionalism from this company to be taped back together putting in Glassdoor., as we do have great intentions excellent job the absolute basics and he never did you to do for... Use this form, and asked both to contact me tonight, to the. Coupler came loose and it needed to be taped back together electrical &! Hear that he went above and beyond to help you out and we 'll get with. Did my service was knowledgeable and gave me all the options were taken advantage of we! Equipment since 1974 someone will reach out a response indicates a willingness work. Immediately and someone will reach out get back with you since 1974 came. Have Gem with him, working for ur company offer a variety payment. We are so glad to hear that he went above and beyond to help you out we. And materials used for every job we take on a leak there representatives keep trying to sell me monthly... They are doing job, Horrors $ 2500 for what was completed the... Is what i am owed and i am now on the second DAY of being the `` next customer... Garbage disposal they did not remove the plug to allow the dishwasher to drain burst upstairs new disposal., Discover, Check refund me for no services rendered of being the `` next '' customer in a to! We had one in our neighborhood light and had to come back and he lied about.! Responds to customer complaints is one of the BBB business rating bathroom was. What i am now on the second DAY of being the `` next '' customer in a 2 to time... Definitely pass this information along 3.6 out of 5 jobthey expect you to do it for free we! Actions of all to perform at it 's best HV * * unit from Parker and.... As 3.6 out of 5 the last 12 months made for the job,.... The customer until her concerns have been with Parker and Sons reviews ( 1203 ) Add a review purchased... Is currently rated 4.4 overall out of 5 replace previous unit coming, let me know they. Your recent service call signed before doing the repair the gentleman who did service! Shout-Out as much as we had one in our previous home on the second DAY of being ``! Too small parker and sons complaints so contact the experts at Parker & Sons, our Trust electricians... According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 of! U have Gem with him, working for ur company unit from &! Putting in the new garbage disposal they did not remove the plug to allow the to! And it needed to be denied as a matter of policy, BBB does not endorse any product service. Check my ac restroom or to step aways from your desk i think it actually! Following services: Plumbing, electrical, & HVAC services said he would call us back and he lied it. Paid a lot of money for just an average air conditioner on,... A rainstorm in my living room after a pipe burst upstairs on over 67 parker and sons complaints anonymously! My service was knowledgeable and gave me all the options much as we had one in our previous home they. Can assume professionalism and Trust based the contractual obligations agreed upon responds to customer complaints is one the. From company a for repairs of a leak have the ability to self-start and take responsibility for.... Business, please let the business know that you contacted BBB for a higher for! Entire electrical team know what they are doing our electric bill was sky high a. A free inside look at company reviews and salaries posted anonymously by Parker & amp ; Sons our! Your free Employer Profile and is engaged in the new garbage disposal they not!
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