By September 2021, the company had eighteen Luxury Consignment Offices in the United States. 3.7. JavaScript is disabled. Youll find anything from designer shoes to dresses, outfits and more. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 web.queries@computershare.com P.O. My other rejected items still have not been returned as of today ( 2-14-2023). . The new collaborative consumption actors have deeply changed consumers perceptions and approach. !I have been waiting for at least 2 weeks with no resolution.And to think, when I first discovered your website back in 2015 - I told everyone that would listen how wonder your company was.I am very disappointed in how TRR has gone downhill. The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. Balenciaga Two-Tone Twisted Hoop Earrings, Louis Vuitton Damier Graphite Multiple Wallet, An immense selection of designers and pieces for men and women, Great prices compared to estimated retail value, Customers report that luxury goods come in excellent condition, Some customers reported challenges in contacting customer service, Book a free virtual consignment appointment and video chat with a luxury manager, Book a free virtual expert consultation with video chat, Ship your items to the RealReal with free UPS pickup, Standard: 3-5 business days for $11.95, plus an extra $5 for Hawaii and Alaska, High value orders or orders shipped to an address different from the billing address takes an additional two days for processing, A high value order consists of goods of value totalling, Packages travelling to Canada, Mexico and Puerto Rico 3-6 business days ($30), Packages travelling to Europe take 4-6 business days ($40), Packages travelling to the Middle East, Asia Pacific and Australia take 4-7 business days and cost $50, Add 2 days for any orders placed after 12 PM Thursday Pacific Time, Orders shipped outside of the US may be subject to taxes and duties, Click on the order number containing the item you wish to return, Click return on the times you wish to return in your order summary, You will receive a confirmation label, shipping instructions and a shipping label. The RealReal review will take an in-depth look at the buying and selling process, best selling pieces, customer ratings, promotions, and more to help you decide if this is the consignment brand for you. I wish returns werent so costly. Despite being told I would be able to, I was never given the opportunity to review the condition or price assessments.3) Feb. 1, 2023 I contacted The RealReal's customer service ************** by their Live Chat feature as well as well as by phone. The books were not the condition that was described and also missing important pieces from a page in each one (marvel value stamp) which makes the book significantly less valuable (theyre worth roughly $20-$30 each now). The first few times, I just put it down to the whims of the retail gods and quietly handed over my credit card. With the growing popularity of online and digital shopping, brands have had to cede some of that control, and some have done so with less inner turmoil than Chanel. For a better experience, please enable JavaScript in your browser before proceeding. To sum up this RealReal review, we found this company worthwhile. Whenever challenged on their provenance canada the state of Virginia, a realreal of said family would inevitably reply, 'Yessir, aaahm a Real McCoy'. My only complaint is shipping costs when you are spending the type of money it costs to buy these items. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 860 members in the CanadaGoose community. Julie Wainwright (center, in blue dress), chief executive of The RealReal Inc. celebrates the company's IPO on June 28. The RealReal is part of a global diversity movement in fashion, focused on employing all races and ethnicities within a collaborative culture. This stylish watch features stainless steel construction, quartz movement, and a date display. The RealReal Balenciaga hoop earrings cost $275 with an estimated retail value of $495. My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. With 4.22/5 stars on SiteJabber, reviewers there were similar to those found on Trustpilot. There are three ways to do virtual consignment: Thats just about all the work that is involved on your end. One The RealReal review reported that a bag was in terrible condition when they received it, and others noted that the items were not worth the money, even with the discounts. They include The RealReal Secaucus, The RealReal Atlanta, The RealReal San Francisco, The RealReal Austin, and The RealReal New York. The status can be viewed by logging into TheRealReal website and selecting My Purchases. The RealReal can't afford that. I write about retail and the forces that are redefining shopping. Sure, you can do dodgy things like ask a seller to label your package as a gift (which means you wont pay charges if its under $60) or get them to fudge the value, but thats lying, and we all know thats wrong. Chanel would like to reassure its clients about the fact that they are, of course, completely free to resell, give or offer any item they have purchased at Chanels.. 47% of job seekers rate their interview experience at The RealReal as positive. They also feature black semi-pointed toes and one-inch block heels, meaning they are comfortable and give height without putting on the feet. They iron or hot steam on a puffer jacket. The RealReal was founded in 2011 by the e-Commerce entrepreneur Julie Wainwright, who dreamt about bringing the company to life while she was at her kitchen table. Information about your device and internet connection, like your IP address, Browsing and search activity while using Yahoo websites and apps. It's p. complicated, but there are actually legitimate ways to reduce the cost of your online orders By We were immediately impressed with the positive feedback customers left. I was extremely disappointed in the state of the garment when it arrived. No brand is perfect, so its inevitable for the best ones to have some negative reviews. There was NO reference to this flaw on description. The upper is comfortable to the touch and looks sleek. But kind of. Duties and taxes seem correct. Final sale items are not eligible for return. We also ensure all reviews are published without moderation. The company ships orders to the U.S. via UPS and globally through UPS Worldwide Expedited. I have attempted multiple times to leave an honest review of TRR on a online review forum, and they have it removed. Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. This brand has an extensive selection of designer items from some of the most coveted brands. This company is a fraud, misrepresenting their products. By signing up, you receive a $25 site credit. I have never had a bad situation with them. I am a consignor client of the Real Real. Dominic takes pride in seeing his team succeed, so he goes above and beyond to develop those around him. Focusing on employing all ethnicities and races within a collaborative culture, this company is part of a diversity movement in fashion. I, for example, recently paid $11 to UPS and $15 to DHL. We respect the heritage of the brands we sell, the trust we have with our consignors and customers, and the commitment of our employees. Its not about the money but about fairness. By elevating his team each day, he creates a contagious team culture full of vibrancy and collaboration enabling us all to drive results together. Additionally, it is easy to clean this chain-link bag if it gets dirty, as you only need wet cloth and soap to remove dirt, and no conditioning is required. Why? Looking for other fashion brands to upgrade your wardrobe? @therealreal Instagram photos and videos therealreal Verified Follow 4,966 posts 609K followers 719 following therealreal Fashion's favorite source for authenticated luxury Want in? Supreme collaboration with Nike on the Air Force 1 Low in Wheat colorway is ideal for winter and fall. Boxes or APO/FPO addresses. How would you like it if your wife received the wrong wedding address? Some of the merchandise if it didnt sell, I would never recommend these people to anyone that was a horrible experience. You can reach out to The RealReal support team via the following contact methods: You can also contact them if you are interested in the company culture or looking for The RealReal careers or The RealReal jobs. The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Cline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. NOT a luxury experience. The Chanel internal documents were unsealed and filed into evidence in December. The pick-up representative from The RealReal walked me through the selling process and assured me numerous times that I would be given the opportunity to approve the proposed selling price after the item's evaluation. Excellent Quality with Excellent Customer Service! I sent The RealReal a Louis ******* handbag for consignment in April 2022. We're committed to creating a sustainable future by growing the circular economy. It may also be that the item is valued at under $20, the threshold at which duties are charged on goods. I did, however, pay $33.99 for that HST-plus-brokerage-fee combo we chatted about earlier. Chanels alleged strategy was revealed in documents uncovered during the discovery phase of the luxury brands 2018 lawsuit against another high-end resale firm, What Goes Around Comes Around. The RealReal ships to more than 60 countries, but they do not deliver to select U.S. Im taking it to a leather expert to help with the scratch. We, Yahoo, are part of the Yahoo family of brands. It is a huge liability to ship so carelessly. Of these, 15 are in its retail stores. Media and Instagram hype aside, is this a brand worth buying and selling with? I was able to get my things back before they gave everything away, my items werent super expensive. In 2017, the brand opened a retail store in New York City. If you immediately thought of the classic style of Holly Gollightly, same. So I asked it back, it is destroyed. The company needs to clarify these things in a hard copy form so sellers and buyers can have a better understanding versus unclear verbal versions of company policy. This is a BETA experience. Watch out for this company called real real, if you make a return and ask for refund they virtually pay you back half of the money you paid, all I know is they steal from you and tell you to your face that you cant do anything about it and hang up on you. Only (3) items were approved for sale by the Real Real. RETURN IT TO ME They are lying about it's whereabouts. With a limited number of dissatisfied customers, The RealReal was consistently reviewed for their high quality products and strong customer service. This was a disappointment, especially because I have to spend $13 to return them. This is the The RealReal company profile. I am two steps from bringing the RealReal to a small claims court for other digressions. Because this shirt features long sleeves with double-button barrel cuffs, it provides better coverage, keeps you cozy, highlights your arms, and works as a layering shirt or on its own. 100% of the purchases I get shipped via Fedex or DHL incur duty fees. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Hype aside, is this a brand worth buying and selling with my only complaint is shipping costs when are... Retail value of $ 495 few times, i just put it down to the touch and looks...., Browsing and search activity while using Yahoo websites and apps and quietly over... Company ships orders to the touch and looks sleek this a brand worth and... With 4.22/5 stars on SiteJabber, reviewers there were similar to those found on Trustpilot if your received! 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