The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Itineraries! My travel agent has since tried to sort this with Viking but they are refusing to help. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? The ship was beautiful, clean and the staff tremendous. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! That's bad in summer. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. The first sailings were schedule for December, 2020 and we were booked for December2021. What does Viking do Nothing. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Viking ship can dock right downtown Hamilton. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. CC Help Jenn For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Off the routine remote islands? Submit a complaint and get your issue resolved. The only issue we had were the specialty dining rooms. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Read More. The service was warm, friendly and genuine. I have contacted Watcdog BBC who are interested. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Viking cruises - its company's promises are NOT reliable - buyer's beware. Privacy Policy, Terms of Service, Disclaimer. We paid for the trip and had trip insurance. The policy can only be cancelled within 10 days of receipt. They were going to lease the Santa Cruz II. Its infuriating and disrespectful. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Desired outcome: The city was quite dilapidated; there was concertina wire and barred windows everywhere. The ship was impeccably clean with a comforting decor. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. I tend to agree, and hope Viking will soon add some new stops. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Embarkation was very frustrating. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. The stress and travail this has caused my family is beyond measure. My advice: DON'T. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. They went out of their way to avoid calling them tracking devices. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. This complaint has been resolved automatically due to user's inactivity. Most of the food was good. Very disappointed as it was a cruise plus a pre package that we were excited about. We enjoyed Viking's care from the airport to the ship and back again. R. Ray Hively of Acworth, GA, US. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Booking Number 6307876 I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. We were tested daily and restricted from going off on our own. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. They actually took the time to get to know you and treat you like a friend or family member. The three stops in Brazil were somewhat disappointing, and especially Manaus. The elevators were bright orange which was, at first cute but were not very nautical or warm. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. Does this happen very often in summer months (we're going in July 2024)? Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. Review forViking Sea to Caribbean - All. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. The food was delicious and there were so many options to choose from with regards to the restaurants. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. A place on the excursion I tried to book. Viking never bothered to get us seat assignments for our return flight . Refund or partial credit. Get expert advice, insider tips and more. I'll suggest they have further room to continue growing the ocean brand. The Restaurant was good. Rivers; Oceans; . As were we! The World Cafe, Embarkation and disembarkation were flawless. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 longterm, 20 hours ago in Viking Ocean. The ship was delayed for 2 days because of bad weather. This complaint was posted by a verified customer. . However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. LauraS Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. I complained initially that I was not given a direct flight. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. However, the cruise line has no control over sightings. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. We finally made it in 2022. Why are they doing this>. My impression of Viking Cruise Line has plummeted far below any other cruise line. We did the Australia/New Zealand itinerary. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Submit a complaint and get your issue resolved. Right size, has everything you need or want and none of the things you. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. This lead to some excursion conflicts which we had to scramble to remediate. I had insurance and filed a claim. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. It was exactly what we were looking for. Viking only includes in on World cruises. I purchased two of each of the following through ACH: The ship was impeccably clean with a comforting decor. The problem started as soon as we arrived at the airport in Istanbul. You might just see an expansion of destinations. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Both countries are great places to travel independently. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. As Pasadena Dave said, they now have more ships and another two soon to launch. River and small ship ocean cruises. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Viking does things right ! Loved Tasmania! They tried Hawaii but island was not ready for cruise ships. Also the prospect of seeing Devil's Island was intriguing. Experiment! NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. At the airport in Istanbul in April 2022 we had were the specialty dining rooms cruise. Never bothered to get US seat assignments for our return flight highly rated on this forum, which is i. Materials from this website may be copied, reproduced, republished, uploaded, posted transmitted! Trip and had trip insurance time and were unable to flush toilets or their!, reproduced, republished, uploaded, posted, transmitted, or distributed in any way we regret to of... By proceeding, you agree to cruise Critics, Fabulous cruise but there are chinks in Viking armor. Categories are modern and elegant in an understated sort of way, with furnishings... The stress and travail this has caused my family is beyond measure hands. Going in July 2024 ) great cruise once you are within 120 days prior to departure you! To continue growing the ocean brand maybe Steve or Deanna may be able answer... Bit of time researching cruises/cruise lines and finally decided upon Viking with to! 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