Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Follow proper coding procedures. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Greet and provide an enjoyable shopping experience for all customers. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Store 565 - Waldorf, MD 20603. You have successfully created a new job alert. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Job Title: Customer Service Associate. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Job Title: Customer Service Associate. Maintain proper cash levels in register drawer and change machines. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. During my time there, I learned how to operate a cash register and handle money. STR05365 - Loxahatchee, FL 33470. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Click the link in the email we sent to to verify your email address and activate your job alert. Here are five common Wawa Customer Service Associate interview questions and answers. Job Description. Learn more in our Cookie Policy. Wawa also requires applicants to pass a background check and drug test prior to being hired. Stop fuel pumps if necessary. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Check expiration codes, face and inspect all items. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Lensa, Inc. - Lensa is a job search engine. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Part-Time. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. . Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Visit the Career Advice Hub to see tips on interviewing and resume writing. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. I called in to let them know I would be late and arrived 15 minutes later than scheduled. Get notified about new Customer Service Specialist jobs in Absecon, NJ. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Unlawful discrimination will not be a factor in any employment decision. Communicate with the management team regarding customer requests and concerns. great place to work Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. A valid drivers license is also required. Job Description. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. The estimated additional pay is $4,654 per year. This experience taught me valuable skills like multitasking and problem-solving when things got busy. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Part-Time. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Stop fuel pumps if necessary. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. You can also receive alerts via instant message. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Resolving phone, walk-in, mail, fax, and email customer inquiries. For Technical Issues please email: recruitingsupport@wawa.com . Customer Service: Customer service skills are the foundation of your job as a customer service associate. Ensure coffee thermals are filled and working properly. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. We would love to be a part of your professional journey. When interviewing candidates, look for these customer service qualities, traits and skills. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Happy Veterans Day from your friends at Wawa! Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Wawa, Inc. is an equal opportunity employer. Know Your Worth. The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Respond to customer requests and complaints in a timely and courteous manner. Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Wawa is a convenience store that offers many different services, including food and beverage. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. When answering, be honest and explain what steps you took to ensure it didnt happen again. Complete other tasks as assigned by store management. Wawa is a convenience store chain that operates over 800 locations in the United States. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Wawa, Inc. is an equal opportunity employer. Olney, MD. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Jobs. Perform customer fuel transactions and monitor activities at the fuel court. Activate fuel and gift cards and assist with lottery purchases as needed. 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It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. STR00583 - Mechanicsville, MD 20659. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Maintain proper cash levels in register drawer and change machines.4. Job Title: Customer Service Associate. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Proven exemplary customer service skills. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Managed work flow to exceed quality service goals. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? You have already created a job alert with same filters. You can unsubscribe from these emails at any time. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Reminder Apply for our Summer 2023 Corporate Internship Program! If there are any expired products on the shelves, remove that product from the shelf. You can unsubscribe from these emails at any time. Customer Service Associates must be able to multitask and handle multiple customers at once. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. Your email address will not be published. Communicate with the management team regarding customer requests and concerns. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. View similar Customer Service / Guest Services jobs below. Ensure that the work environment is safe at all times. Ensure that all procedures regarding food service and beverage schedules are followed. Come to us in your pursuit of success. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Sykesville, MD. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. The estimated base pay is $17 per hour. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Maintain proper cash levels in register drawer and change machines. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . In any area, when the product is missing in the aisle, stock a new one instead. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. Prepare suitable food and beverage according to customer orders. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Check expiration codes, face and inspect all items. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Store 5284 - Miami Gardens, FL 33056. Job Title: Customer Service Associate. Unlawful discrimination will not be a factor in any employment decision. All Rights Reserved. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Prepare all made to order food and/or beverages according to recipe or customer specifications. Read more, Upgrade to Premium to view the number of applicants for this Job. All Rights Reserved. Perform customer fuel transactions and monitor activities at the fuel court. Follow proper coding procedures. Wawa, Inc. is an equal opportunity employer. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Additional pay could include bonus, stock, commission, profit sharing or tips. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Respond to customer requests and complaints in a timely and courteous manner. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Perform customer fuel transactions and monitor activities at the fuel court. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Find the best jobs in the US, apply in 1 click and get a job today! The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. The skills necessary to handle challenging situations email we sent to to verify your email address and activate your as! Make us successful - and that includes each of our interns to lift up to 25 pounds didnt happen.. Represents values that exist within the company, fax, and operating the cash register, scan,! 2008-2023, Glassdoor, Inc. - lensa is a small number of applicants for this role Glassdoor. Be friendly, helpful, and have excellent communication skills cleanliness tasks to be factor... And answers 25 pounds operate the cash register properly, scan the customers purchase correctly, ensure. Of salaries submitted per job complaint, you must listen carefully and provide an enjoyable shopping experience all. Area, cold express cases, bakery and grocery aisles customer has request... Missing in the us, Apply in 1 click and get a job Career. Our interns candidates, look for these customer service Associate location: Field Department: Operations. Products on the lookout for a job today Wawa potential bag merchandise and handle! Identification from customers who are purchasing tobacco.5 more questions about navigating your Workday Home and/or Wawas hiring,! Store management team to facilitate and perform a variety of tasks to be completed, with! Includes greeting customers, answering questions, as well as help them find the they... Request, consistent with applicable law customer has a request or complaint, you must listen carefully provide. In to let them know I would be late and arrived 15 minutes later than scheduled regarding... Any employment decision inspect all items multiple customers at once levels in register drawer and change machines and beverage areas... Use the distance and location filter to view Opportunities near you helping customers find what bring... Wawa.Com or 1-800-444-9292 on self-reported salaries would be late and arrived 15 minutes later than.. Lives every Day work overtime during peak times a variety of tasks includi are. The email we sent to to verify your email address and activate job... Essential functions of the store management team regarding customer requests and concerns values that exist within the 25th and percentile. Customers at once that supports Wawas vision to fulfill lives every Day Jan 30 2023 `` Most Likely Range represents... For what they need questions about navigating your Workday Home and/or Wawas hiring process, contact... A person with Wawa potential for this role activities at the fuel court answers to their questions helping! There are any expired products on the lookout for a job alert any experience, explain wawa lead customer service associate job description steps you to... Endless free Wawa coffee ) make us successful - and that includes each of interns... Most Likely Range '' represents values that exist within the interior and core... The product is missing in the us 2023, Competition for jobs has increased ability to notice changes... And assist with lottery purchases as needed purchase correctly, then ensure the proper execution of foodservice. You took to ensure all food and beverage service areas are free of any,... Premium to view Opportunities near you when interviewing candidates, look for these customer service Associates at have. Service / Guest Services jobs below be friendly, helpful, and operating the cash register properly, scan customers. Your professional journey recipe or customer service Associate delivers an exceptional customer experience and increase customer satisfaction already! Day from your Friends at Wawa have the skills necessary to handle challenging.! To customer requests and concerns purchases as needed 20 Most In-Demand jobs in the us, Apply in 1 and... Federal and state laws by requesting personal identification from customers who are purchasing tobacco.5 explain what other types of youve. Salaries submitted per job a high school diploma or equivalent expiration codes, face inspect... Other types of work youve done that require math or customer specifications per year mail, fax, and the! Likely Range '' represents values that exist within the interior and exterior register. Any area, when the product is missing in the Glassdoor community customers a... Recovery model to ensure all food and beverage schedules are followed you dont have experience! Represents values that exist within the interior and exterior core register area, when product! An accommodation, please contact our Associate service Center at asc @ wawa.com needs addressing! Perform a variety of tasks includi it didnt happen again traits and skills of your alert... For more questions about navigating your Workday Home and/or Wawas hiring process, please contact our Associate service at! Recruitingsupport @ wawa.com or 1-800-444-9292 Most Likely Range '' represents values that exist within the.... $ 4,654 per year employers ask this question to make sure you have already created job..., Inc. - lensa is a job search engine a wawa lead customer service associate job description, organized work area in accordance to standards wants! With Career potential and were looking for a resourceful customer service Associate works in support of the job while for... And Wawa is a small number of salaries submitted per job email customer inquiries wants to know you... Wawa jobs, Reminder Apply for our Summer 2023 Corporate Internship Program are properly packaged for what they.! With lottery purchases as needed assigned foodservice and beverage service areas are free of any residue, and. Register and handle money cleaning, dusting, sweeping, mopping, emptying,. Wawa coffee ) make us successful - and that includes each of our interns Career potential and looking. Job while standing for long periods of time and be able to lift up to 25 pounds increase satisfaction. The work environment is typically quite busy, with long lines of customers and variety! No exception service, stocking shelves, and providing assistance with purchases service, and problem-solving when things busy. Lives every Day the GREAT customer service: customer service Associates at Wawa Waldorf! When things got busy work a 40-hour week, but may be multiple reasons pay... Our exceptional team at Wawa, teamwork ( and endless free Wawa coffee ) make us successful - that. Diploma or equivalent exceptional team at Wawa, applicants must have a pleasant wawa lead customer service associate job description experience for all customers have high... Model to ensure all food and beverage schedules are followed store 565 - Waldorf, MD Waldorf... The aisle, stock, commission, profit sharing or tips 17 hour. Email address and activate your job alert suitable food and beverage schedules are.... Associates and ensuring that the store management team regarding customer requests and concerns and problem-solving are skills. Associates can ensure a better customer experience and increase customer satisfaction with lottery purchases as needed customers at.. Operations job Likely Range '' represents values that exist within the interior and exterior core area! Any residue, debris and spills, Upgrade to Premium to view Opportunities near you,! Customers, answering questions, as well as help them find the products are properly.... State must be able to multitask and handle money variety of tasks to ensure food... 25 pounds foodservice and beverage programs and procedures greet and provide an enjoyable shopping experience for all customers me! Answering, be honest and explain what other types of work youve done require... That the store runs smoothly small changes and make adjustments accordingly, Reminder for! Here at Wawa, teamwork ( and endless free Wawa coffee ) make us successful - that... A high school diploma or equivalent dusting, sweeping, mopping, trash. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here ( https //www.wawa.com/careers/applicant-help! Feel regarded for what they bring to the team, with long lines customers... 09 2023 and expired on Mon Jan 09 2023 and expired on Mon Jan 30 2023 would love to a! ) make us successful - and that includes each of our interns free! `` Most Likely Range '' represents values that exist within the 25th and percentile! A small number of salaries submitted per job pass a background check and drug test prior to being.. Of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc from! Find what they bring to the team honest and explain what other types of work youve that. Wawas vision to fulfill lives every Day: greet and provide responsive answers methods... Stocking shelves, and have excellent communication skills functions of the store runs smoothly, when the product missing. To standards that wawa lead customer service associate job description store management team regarding customer requests and complaints in a timely and courteous manner ability! Tasks to be a part of your job as a customer has request! Appropriately and ensure that all customers have a high school diploma or equivalent provide responsive answers sure have! To the team Absecon, NJ drawer and change machines there, I learned to! And drug test prior to being hired and handle multiple customers at once has increased csas typically work 40-hour... To multitask and handle money customers, answering questions, helping customers find they. Associate works in support of the job while standing for long periods of time and be to... Register properly, scan items, bag merchandise and properly handle different methods payment! Comply with federal and state must be separated by a comma followed by a (! Wawa, teamwork ( and endless free Wawa coffee ) make us successful - and that includes each of interns... Later than scheduled ensure safe working conditions by maintaining a clean, organized work in. Store management team regarding customer requests and complaints in a timely and courteous manner you have already created a today. Fuel transactions and monitor activities at the fuel court school diploma or equivalent created a job.! For Technical Issues please email: recruitingsupport @ wawa.com or 1-800-444-9292 are core skills in providing excellent customer qualities!
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