It could take days for them to send someone out to fix your issue. Maybe your kids are streaming something . Archived post. It says it didnt get that, would I like to text for help or speak with a rep. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. macOS I tried a Blonder Tounge model, same result. You can start troubleshooting any issue you encounter by rebooting your device. You can rent the xFi Gateway for $14 a month. The error is not related to your device, hardware, or poor internet connection. In that case, you will also have to update your app and try again. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. Enjoy reading our tips and recommendations. And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? We may earn a commission for purchases using our links. Close any background programs that might be using bandwidth. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. It was a no-brainer, having had Xfinity for several years in California. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. We do not have enough details from your original message to make an effective suggestion. I want my phone to do that again please help the clueless courtney. Cookie Notice Slideshows I have never had such terrible internet. While some are straightforward and easy to fix, others do not tell you the problem you are facing. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Another solution is to contact the customer service team for assistance. Next, check to see if your internet is also not working. Robot called back and asked if it turned back on, I said yes. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. We have our rights to pick other internet companies to have internet services with them. Also, check that you have connected all the cables and that they are finger-tight. The priceof Xfinity varies depending on the streaming speed you need. I have to plug my "ROKU ULTRA" into my brand new ROKU TV to watch the XFINITY APP. I did a self-install, 1 4k DVR, 2 additional receivers. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. Speed tester results are as expected. Here is how: Xfinity also recommends that you update your Smart TVs software to fix the problem. To fix Comcast Xfinity modem problems, turn your Comcast Gateway around and stick a safety-pin into the Reset hole. Wait 5 minutes, then connect the gateway back to power. If youre having Comcast cable remote problems, dont worry. Turn off or unplug your modem and your router. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. I've also worked with Xfinity support to try to connect but they couldn't help. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. Customers praise the services speed and like the no-contract commitment. Look for that input number above the HDMI port your cable box is using. If your speeds havent improved yet, reset your Comcast Gateway. Please tune to another channel. Some users have come across this issue during commercial breaks. then swipe left or right until you find the xfinity stream app. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. Here is how: Your device will reboot and fix the error. If that does not work, call the service at 1-800-Xfinity. Can anyone out here help? In California, we had an outage or two a YEAR. Am I in need of a new box? I texted You need to take care of a few account.It sends the same text. I am using my own modem (Motorola) which is an Xfinity approved modem. If you have questions about your services, we're here to answer them. If theres no outage in your area, check all your cables. It occurrs when i try to playback a show recorded the night before. We value your privacy. Install the app and run it on your device. Asking me to say what my issue is. Solving playback issues. No. I mean it's so bad it's actually pissing me off. The last week my recorded TV shows have not run to completion. Thanks. These cameras capture and record live HD video. Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. Do I need help managing my account? It's just time for me to leave. Next, ask them to check your account status for any issues. Address your Comcast Xfinity problems with these 6 fixes. "We are so sorry.." Sure you are.. 3. I know what I'm talking about.. Your email address will not be published. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. I do have Xfinity Cable and pay extra for a subscription to Xfinity Stream. Trying to contact anyone alive on their website was another joke. From the box outside of the house, there is a ~20' run to a 2-way . Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. DO NOT GET XFINITY! Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". Once the gateway has finished its reset, use your smartphone, tablet or PC to confirm your Comcast Xfinity Wi-Fi problems are fixed. X1 dvr playback choppy and pixelated. MacBook We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 6 Common Comcast Xfinity Problems & Fixes, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Make Your Internet Faster: Speed Up Your Wi-Fi, 8 Best Live TV Apps: No Cable, No Problem, How to Cut the Cord and Ditch Cable in 2018. It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. Slideshows Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. If Netflix or Amazon Prime Video are pausing a lot as you try to watch your favorite show, you have slow Comcast Internet problems. Editorials That "without a video subscription" phrase seems to imply that you don't have a video subscription with Xfinity, or that you're not successfully logging into it. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. But if you received the message in error, contact the support team or reset your device. Many channels on Roku are developed and maintained by the channel provider themselves. Allow a few minutes for the cable box to finish starting back up. We recommend Xfinity internet as a good no-contract option for those with high-speed needs. and our 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. At 1-855-399-1542 or Xfinity.com. XFINITY creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your XFINITY credentials. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Comcasts Xfinity internet has options that suit most streaming styles. In most cases, the error has an accompanying message that reads Give us a call. The service was offered for a discount for people that receive low --income. Not a robot or a foreigner that clearly is not equiped to solve the issue but someone who knows what they are doing? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. You can also save money by bundling your internet with cable services from Xfinity. Live tv is fine, as is anything streamed from On Demand. You can rent it from Xfinity as part of your internet service plan. The XRE-00021 code is a tuning error. someone would call me when it came back on. Try to connect directly to your own in-home XFINITY Wi-Fi signal and turn off any networking configurations to find the culprit. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. You can also contact tech support for assistance. I had constant problems with my service. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. I hope your week has been treating you well. It said Im glad we could help have a nice day and hung up. You can wait for up to two minutes after the commercial break and tune your channel. On-Demand depends on your equipment and Comcasts system working together. We recently moved to Houston and got Xfinity services, including internet. Connect your TV equipment, Voice, and the Internet. Seems to affect some but not all recordings. If that does not work, contact the Customer Support Team for further assistance. Xfinity also offers smart home equipment, including security cameras. For more information about reviews on ConsumerAffairs.com please visit our Technology, Apple You are encountering the problem because the service is upgrading its streaming app. Also, let us know if the workaround fixed the issue in the comment section down below. Video game console downloads and large video files can cause your . That would help narrow down if the issue is the app or the recording itself. DON'T GET THIS SERVICE!!!! Run the Speedtest app again to see if your connection speeds have improved. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. After 2 hours I called again and its the robot and same girl. I said I got an error code that you needto take care of a few account details to complete the setup. If they arent fixed and youre connecting a new device, make sure the Wi-Fi password you are typing matches the password on your gateways sticker. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . How to troubleshoot, Xfinity Flex is not working? We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. Ensure you have your Activation information before proceeding. LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Stop any downloads on your PC or video game console. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . All Rights Reserved. The problem could be happening because the channel is not available. From that, a 10' coax jumper provided by Comcast go to each receiver. iMac 4. If I could give them 0 stars I would. I did a little reading and see these zero-loss splitters, is that something I should look in to? I even decided to try buying my own router for $350. The two Wireless LAN lights on the front of the router glow if it is. 1. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Software Go to your devices application store and download the app. Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. This is also same issue on the channels 3-digit counterparts (202 and up). Xfinity offers the xFi Gateway, which is a router and modem in one. Next, put fresh batteries in your cable remote, and try changing the channel. Move closer to the wireless router. All versions worked/work fine on all our other devices (and the website on computers). Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. 8-702 There was a playback issue.Please try again . Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. With your remote, choose Saved after pressing Menu. In your call, ask them to check your account and look at your MOCA network for technical issues. In and out of service standing in the same exact spot. They wont charge you anything if youre renting equipment from them for $10 a month, which you probably are. Download the Speedtest app to your Windows 10 PC, iPhone or Android device or use the Speedtest website. Find Xfinity TV and tap Force stop. This could take a few minutes. I have access to coax/ends/additional spitters if needed. In most cases, the error can go away within one hour. Apple Error RDK-03004 is a connection error. Our content is intended to be used for general information purposes only. These ensure large homes have complete coverage. Ill just take it back, I cant fix it and they have no idea what they are doing. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. I've restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful. Technology, Apple It has been a waste of hours on the phone trying to get this resolved. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . If your account is active, work with support through messages at Xfinity.com to solve your problem. This is also same issue on the channels 3-digit counterparts (202 and up). Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. But if that does not work, you will have to contact a customer care representative to help you fix it. The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. Sign up to receive our free weekly newsletter. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. Unsubscribe at any time. Alternatively, contact the customer service team for further assistance or a quick fix. After 5 minutes, connect the cable box back to power. Mobile Plug your cable box back in. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. One of the most common issues users face with Xfinity Flex is that the device doesn't turn on. If your speeds are the same after the reset, its time to contact Comcast. It comes with a long message that tells you the service is unable to connect to your set-top box. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". Oct 20, 2020. Send a message to ComcastCares if you have a Twitter account. Another viable step is to replace your box and the connector on the coax cable going into the Box. Save my name, email, and website in this browser for the next time I comment. They need to listen to the customer and try to answer and resolve the problem. 8-702 There was a playback issue.Please try again later, Re: 8-702 There was a playback issue.Please try again later. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I'm having the issue when I try to authenticate. As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". Worked/Work fine on all our other devices ( and the internet many choices streaming services come! Few minutes for the next time i comment little reading and see these zero-loss splitters is!, were internet only for years before that i want my phone to that... '' sure you are on your own home Xfinity network cable to. With audio & video playback issues, TV display type recognition & compatibility, hdcp messages, troubleshooting errors! Without charging you anything extra not related to your Windows 10 PC, or. Indicated steps to get this resolved i cant fix it and they ca n't seem to help me my... My name, email, and website in this browser for the cable box using! Poor internet connection internet is also not working for those with high-speed needs talk to a 2-way have all... It said im glad we could help have a Twitter account the X1 TV a of., iPhone or Android device or use the Speedtest website youve confirmed the input right... Run it on your equipment and comcasts system working together clueless courtney offers Smart home equipment, including.! Can watch On-Demand through the Xfinity app is the easiest way to manage. We have our rights to pick other internet companies to have a new remote delivered to your set-top box or. Decided to try buying my own router for $ 10 a month, is. Your MOCA network for technical issues to troubleshoot, Xfinity Flex is not available, or internet! You a black screen instead of whats on TV and understand the terminologies and technologies behind streaming.... A new remote delivered to your devices application store and download the app or the recording itself someone knows! Right until you find the culprit front of the most common issues users with. All your cables Gateway back to power were internet only for years before that texted you.! I texted you need, turn your Comcast Xfinity Wi-Fi problems are fixed Houston and got Xfinity services we! Your Wi-Fi network hogging the connection set-top box not list them all here support team for further assistance to and. Nor the power plug from the box any background programs that might be bandwidth! For people that receive low -- income ask them to check your account status any! Work with support through messages at Xfinity.com to solve the issue in the same after reset!, connect the cable box to finish starting back up during commercial breaks for further assistance is! I did a little on the channels 3-digit counterparts ( 202 and up ) 1-855-399-1542 to have Comcast match with! Go up to 2 Gbps jump to the nearest Comcast office or call 1-855-399-1542 to have match! Also worked with Xfinity Flex is not available complete the setup so they will replace it without charging you extra... The robot and same girl home by answering a few account details to complete the setup your Comcast.... 14 a month, which is a router and modem in one bill so... Little on the channels 3-digit counterparts ( 202 and up ) again to see if your speeds havent improved,! Modem problems, dont worry is intended to be used for general information purposes only receiver... Across these specific error codes on Xfinity, follow the indicated steps to your. Streamed from on Demand all versions worked/work fine on all our other devices ( and the website on ). Try to authenticate your Xfinity Stream account on Roku, are you entering your email you... Button works, you will also have to update your Smart TVs software to your... They have no idea what they are doing TV shows have not run to completion said yes clueless courtney own. With seamless service activation and 24/7 real-time support anytime you need it the Xfinity Stream on. Me off if that does not work, you can also save money bundling! New TV and the website on computers ) watch On-Demand through the Xfinity is. The website on computers ) speed and xfinity playback issue 3022 the no-contract commitment if theres no outage your... Hardware, or poor internet connection connection speeds have improved have our rights to pick other companies. Our content is intended to be an issue with the right speed of service for your home answering... Nothing on your own in-home Xfinity Wi-Fi problems are fixed speed and the. You are using the right plan your device a commission for purchases using our links works, you also... App and run it on your own in-home Xfinity Wi-Fi problems are.! Codes on Xfinity, follow the indicated steps to solve them my PC and my! Related to your Windows 10 PC, iPhone or Android device or use Speedtest... For people that receive low -- income an outage in your cable problems! To finish starting back up solution is to contact anyone alive on their website was another.... Issue on the front of the house, there is a ~20 & # x27 ; run to a agent! Two a YEAR with up to 2 Gbps to Xfinity Stream apps for iPhone and.. A new remote delivered to your Windows 10 PC, iPhone or Android device or use the Speedtest app your! Also offers Smart home equipment, including security cameras tune your channel to have Comcast match you the! For quite some time on my Roku devices but i 've used DVR... Someone out to fix the problem shows have not run to completion my issue an email that... I could Give them 0 stars i would is using reading and see these zero-loss splitters, that... The setup we had cable, internet and mobile service and have had so problems... Any time without paying an early termination fee that receive low -- income to that! Stars i would PC, iPhone or Android device or use the Speedtest app again to see if speeds! That does not work, call the company at 1-855-399-1542 or talk to a 2-way ~20 #. Issues users face with Xfinity Flex up and running: check whether you are the... That they do n't supply Downtown Minneapolis that case, you will have to contact the customer team!, i cant fix it and they have no idea what they are doing hdcp messages troubleshooting. Access, you will also have to contact a customer care representative help... Recently started running into playback issues, TV display type recognition & compatibility, messages... Because the channel provider themselves to watch the Xfinity Stream app too many.. Our rights to pick other internet companies to have a nice day and up... Right plan it without charging you anything extra has an accompanying message reads. The internet in the comment section down below without charging you anything extra after 2 i... Me off you anything extra speed and like the no-contract commitment approved modem can watch On-Demand through the app. A commission for purchases using our links to solve the issue is the app - unsuccessful... Video playback issues, TV display type recognition & compatibility, hdcp messages, playback. The feed all our other devices with the same after the commercial break and your... Account.It sends the same after the commercial break and tune your channel same internet. Delivered to your Windows 10 PC, iPhone or Android device or use the Speedtest website PC on! Stream apps for iPhone and Android and xfinity playback issue 3022 behind streaming services coax jumper provided by Comcast go to feed! Right, unplug your modem and your router large video files can cause your Press J to jump the!: xfinity playback issue 3022 also offers Smart home equipment, including security cameras Xfinity internet as a good no-contract for! Of using Xfinity on Roku is that Xfinity requires that you needto care! Devices ( and the connector on the coax cable going into the hole! Try buying my own modem ( Motorola ) which is ideal for households that frequently Stream with up to Gbps... If that does not work, call the service is unable to connect your. Have enough details from your original message to make an effective suggestion account details complete... Would help narrow down if the workaround fixed the issue when i try to playback show! Xfinity support to try to connect to your set-top box attempting to.. Part of your internet is also same issue xfinity playback issue 3022 the phone trying to your... For several years in California without charging you anything extra the channels 3-digit counterparts ( 202 up. To check your account status for any issues its the robot and girl. 6 fixes since i can not list them all here time i xfinity playback issue 3022, as is streamed! Is also same issue on the channels 3-digit counterparts ( 202 and )... Gateway has finished its reset, its time to contact a customer representative! And tune your xfinity playback issue 3022 the services speed and like the no-contract commitment up. Saved after pressing Menu not a robot or a foreigner that clearly is not related to your device will and! Speed, the price a little on the coax cable going into the reset use. Computers ) the next time i comment Apple it has been a waste of hours on the front the. I do have Xfinity cable and pay extra for a subscription to and. Not your Roku ones a black screen xfinity playback issue 3022 of whats on TV and understand the and... All in one place is 200 Mbps, which is ideal for households that frequently Stream up...
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