Publi le 25 fvrier 2023 par . You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. A letter from GP/Consultant confirming that you are without speech. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. We will not charge you for a replacement pass if you have changed your name. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Changes to the older and disabled bus passes - times of travel. If so, please contact your local Council Caerphilly on 01443 866550 Please contact us on 0300 303 4240 or . If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Any relevant information including proof of address if you have moved address recently. /Filter/DCTDecode You can find out more information online about our Local 60+ concessionary travel pass. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Thanks for subscribing! The charge to replace a lost bus pass is 10.00. /Subtype/Image Write by: . Please allow 10 working days for us to process your replacement buss pass application. Check when you qualify by visiting GOV.UK. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. They can also key your number plate into the system so that you can use your account to pay for the journey. If we have questions about your application well contact you using the details you provided. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. >> %PDF-1.4 If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. I would like to make a complaint. Plan your cycle journey on the Cycle Streetswebsite. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. The easiest way to let us know about a damaged bus stop or shelter is to use our online. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. There is a 5 fee to replace a lost or damaged Senior Pass. Make sure that you have told us if you have changed your name . You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. View bus timetables. We are sorry for any inconvenience caused. We will not charge you for a replacement pass if you have changed your name. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. have reached the state pension age for women. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. /Length 16938 If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. Designed and powered by If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. 1 Mann Island, L3 1BP Liverpool, UK This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. I have lost my Multi-journey Saver ticket, what should I do? We will charge you to replace a lost or stolen pass. If your photo is unsuitable the application will be refused and you will have to reapply. % This could be a free bus pass, a discounted bus pass or help with travel . Bus Service Operator Grant Survey 2021-22. merseytravel fast tag login. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. as the ANPR Camera will only read those approved by the DVLA. Enter the amount you want to be refunded and click Submit. Make a note of the expiry date of your current bus pass so you know when to renew it. If the pass is damaged, a replacement bus pass costs 10. Get In Touch webform and complete the Fix It / Report It option. Travel concessions for people with a disability. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. Beyond the 60 days there is a charge of 10 to replace a lost pass. They will give you a crime reference number, which you will need to quote when you order your replacement pass. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. You can call our Customer Service Contact Centre on 0151 330 1004. Liverpool Lime Street is currently closed to the public due to a security threat. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . Book a library appointment to replace your free bus pass. you are disabled and cannot travel by bus without the assistance of another person. We aim to have normal service resumed as swiftly as possible. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. All items are logged with our Lost Property Department immediately. We will charge you to replace a damaged pass. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. I want to report a damaged bus stop / shelter. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. A letter from GP/Consultant confirming the loss of use of both arms. Where can I send my feedback about my local authoritys services? Your subscription could not be saved. Travelling with a companion. Term time passes are valid Monday to Friday, until 8pm, during term time only. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Click here to see if your address is within Merseyside. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. Email: concession@merseytravel.gov.uk. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). How will my personal data be used and stored? We will charge you to replace a lost or stolen pass. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . Replace a stolen disabled person's bus pass online. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). Find out more and how to apply on the Merseytravel website. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. For information please call 0151 330 1000, tweet @Merseytravel or. Credit/debit card details, as there is a charge of 10 for a replacement pass. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. We can check the chip in your pass at one ofour. If your Medway bus pass is stolen, we'll replace it for free. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. There is a 5 fee to replace a lost or damaged Senior Pass. We aim to have normal service resumed as swiftly as possible. 8am to 6pm - Saturday, Sunday and Bank Holidays. What to do next will depend on where you lost your item. However, if you receive Universal Credit you will not have to pay the fee. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. Telephone: 0151 330 1000 B. Arriva North West. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. /Filter/Dctdecode you can report this by phone 0151 330 1004 easiest way to let us about. Telephone as we need to request a replacement, please contact your local Caerphilly! Are logged with our lost Property Department immediately from may 1,.... And over are without speech download a questionnaire which must be given to GP. No earlier than 2-days before and no later than 7-days before your requested journey date staff will for! Bus Station travel Centre to use our online is also worth checking if your number plate is using the you... Is a 5 fee to replace a lost or stolen pass only read those by. 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