Consumer complaints Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Premier Pools & Spas accepts credit cards. You will be amazed at how this all comes together. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. A link has directed you to this review. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." My husband and I signed a contract in October 2021. Pool plans were completed by 3/18. When she refused, Kasey says the operations manager called her and asked her to read her contract. Also own Pinnacle Pools and Spas in Dallas Texas. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Its been the worst experience that I have ever had with a company. Weve transformed simple backyards, into private paradises. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. Do Not USE This company to build your pool. ConsumerAffairs is not a government agency. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. . Back Most Popular Projects. Their biggest complaint -- the installation of the cap for the edge of the pool. Experience: Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. April 8, ******* called to schedule them Friday April 9 or Monday April 12. We were beyond excited, especially when they showed up 2 days in a row!! Additions & Remodeling; . While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. We seek the pool. They all three stated they would finish the pool and resolve all of the issues. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Thank you. Click HERE to watch our new show Passion For Splashin! The pool was to be complete April 2022. I thought, are you kidding me?" What exactly is a shipping container pool? Looking for pool financing? Please run away form this company!!!!!!!!!!!!!!!! In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. I am only posting this review to let others know the truth about dealing with this company. I highly recommend Premier! I would advise to never ever use this company for anything. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. The area has highly expansive soil that. Well start sending you the news you need delivered straight to you. We only build gunite (concrete pools). If you hire them have a lawyer on file to use because you will need them. Click below to learn more about each type. For more information about reviews on ConsumerAffairs.com please visit our It was AWFUL! George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. She wrote a review on Google, which said in part: "One star is giving them way too much credit! Who knows! Get browser notifications for breaking news, live events, and exclusive reporting. . "I'd finally had it," said Kasey. ****No Response At all**** This is ONE example. Then the excitement begins! The company specializes in luxury pools and custom-designed pools. We are aware of the leaks in this customers pool and as of today, all but one is repaired. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Decided to cancel it. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. They have multiple customers unhappy and complaining. Original Review: I have a terrible experience with this company. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. We've recommended them to neighbors and are so excited to have our new pool put in! ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. I have a huge crater in my backyard. March 28, 2018 / 10:00 PM 85% of emp I'm very happy now! Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. We strive to provide you with the best possible solution in the shortest amount of time. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. Cloudflare is currently unable to resolve your requested domain. At this point I would like my pool fixed! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Consumers want to see how a business took care of business. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. All they say is he refused to install it which is not the case. Then the team will create a comprehensive design that is uniquely you. Pools and spas have been hot-ticket items for the last couple of years. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. We used Premier Pools to design and build our inground pool. "It's their customer service that harmed their business.". In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. This field is for validation purposes and should be left unchanged. Our team is ready to go and willing to assist you with your pool needs. All the crews are there today to fix all her issues. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. We signed with Premier Pools and Spas of South Florida in June of 2020. We insisted that PP&S rip it out & replace it at their expense. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. Each franchise is independently owned and operated. Extras: Premier Pools and Spas offers plenty of. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. A shipping, What is Mustard Algae In Pools? This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! We contracted to have them build us a pool with a contract date of 06/2020. Yelp users havent asked any questions yet about Premier Pools and Spas. Buying a pool is a big decision for your family. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. PPAS does not stand behind the sub contractors that they hire. No one said hey you have to clean up after the crews. We have a leaking pool pump, A hole on the side of our pool. I mean unless you want to work with an unprofessional company. So, when youre ready to take the plunge, well be here. All of this information is needed for the ultimate transformation. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. I would use Premier again and am very pleased with our final product. Leave us a message or give us a call and well do everything we can to answer any questions you may have. He was so helpful in explaining all of our options and different designs that would fit our backyard. Reputation: I am now going to start calling around to find out if a different pool company can finish my pool. Just finish! Gunite, Fiberglass, Vinyl: Whats The Difference. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Can he perhaps provide a contract? Our roof is in need or replacing. Were here for you whenever youre prepared to make your dream a reality. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. On day one I met our construction manager who was Aric **. We were told that it will be fine. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. The company just has a million excuses and still no one has worked on my pool for over a month now. Currently on May 30, 2022 we finally got plaster. Once you gave us the go ahead, we began immediately. How do I know I can trust these reviews about Premier Pools and Spas? Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. "So I put a picture [of a pool] on my computer," said Michael. Request a FREE quote HERE or call us at (855) 212-2210. Please fill out the form below and we'll be in touch as soon as possible. We also have a issue with the pool overflow draining. We value your privacy. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. Everyone was very courteous and professional and I have a fantastic looking pool. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Hi Lauren. Within two days our pool started to leak. We spoke with seven customers who . Our content is intended to be used for general information purposes only. Their response was file a claim with the gunite company when our property was damaged. We were really pleased with how quickly it was done! Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. View our Locations Map to find a builder near you and start building the pool of your dreams. Great experience with a great company. It was a disaster! Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Get buying tips about Pool Companies delivered to your inbox. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. The company specializes in luxury pools and custom-designed pools. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. 10/05/2021 Premier still has not called Jandy. What is Mustard Algae & How Do I Remove It From My Pool. March came and went, and again no contact. Looking for pool financing? When the company refused to budge, the family called Cristin Severance for Consumer Justice. This is the worst pool company ever!! "They were excited about the whole design and everything," said Kasey. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Kasey took down the review but posted another one on the BBB's website. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Enjoy reading our tips and recommendations. When can I expect them to be done? Construction started in March 2022 and took approximately 10 weeks (exactly what they said). He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. First off, my project manager either quit or was fired as pool construction started. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Started with Premier Pools a year ago since then it has been nothing but a nightmare. The lack of communication between this company and their customers is unacceptable. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Look no further than the experts at Premier Pools & Spas. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. Rates may vary based on location, credit score, and loan amount. Premier Pools told me my saltwater pool would be built in 3-4 months. The pool is supposed to be set the existing patio and existing grading of the yard. On 13th August 2021 my pool was plastered and filled with water. the last one is being repaired. I'm sitting here September 2022 and my pool is still not done. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. They don't communicate with me. I would do it again with this pool company!!! *** and **** dismissed this and did not get the drain field inspected for damge. We do not do remodels or concrete, just new pool builds. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. They meet every Tuesday morning to go over all projects. BILD Industries consulting in which we offer small . During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . There has been little progress the last three weeks. 6. ***** never informed **** or me about not getting a response from the survey company. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. With those elements combined, the value we offer is unparalleled. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. About. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. has worked hard over the last 30+ years to become the largest pool builder in the world. As a matter of policy, BBB does not endorse any product, service or business. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Then it sat for three weeks with the rebar exposed and it rusted. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. You will then be forced to manage all the different subs they send to your home. This should have been our warning to run away, but no I pushed my husband to continue using them. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Once the pool design is approved, we begin to create your new private retreat. Click HERE to watch our new show Passion For Splashin! Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We dont just build pools, we change the way people live and entertain. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. The pool is not complete as of today 8.3.22. Swimming Pools. About. They keep saying that's normal.ummm..don't think it is. No matter your budget or the size of your backyard, Premier Pools has an option for you. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? They do not return calls, voicemails or emails. I have to contact them constantly to get any kind of information and still nothing gets done. Were ready to turn your backyard into your own slice of paradise. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Wed like your honest feedback and want to hear about your issue(s). DO NOT BUY A POOL FROM THEM!! They have been non-responsive as well as uncaring of how this has affected me and my family. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. FAQ. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. There has been little progress the last three weeks. Pending items listed below. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. Like why? Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I highly suggest going with a different company. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Save yourself the headache and sleepless nights thinking about all the money you just threw away. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. WE BRING FAMILY & FRIENDS TOGETHER! They never show or don't show or push dates out. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. We'll get to know your dreams . Thanks to the 99% who are enjoying their pools. When can I expect them to be done? They say there were issues with permits not being filed and workers not showing up. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Like how do you leave a partially newly built pool in this condition? Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Obviously, this hasn't happened at all. Please read the other reviewsyou will see a distinct pattern of the very same thing. Seth does what he says he's going to do. See reviews below to learn more or submit your own review. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. Building a pool can add value to your home. Unsubscribe easily. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! They started at 3:30 and ended at 8:30 pm. We've transformed simple backyards, into private paradises. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. We don't just build pools, we change the way people live and entertain. Accepted file types: jpg, gif, png, pdf, bmp, Max. It has a nationwide network of builders that can help clients all across the country. Im very impressed with the work they did and the quality of our pool. But after paying almost $80,000, the Corcorans say they. Extras: Premier Pools and Spas offers plenty. We just finished our pool with Premier and couldnt be happier! We are the largest inground pool builder in the United States with over 100+ locations nationwide. Premier Pools and Spas have over 25 years of pool-building expertise. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. BBB Business Profiles are subject to change at any time. The company can send materials and products to all areas and have its contractors work wherever they are needed. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Building a pool can add value to your home. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Companies that violate the law can face fines. Gunite crew came in. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. He contacted PP&S, who sent a worker to take a look. Well get to know your dreams, design style, budget and how youd like to use your new space. Not even an apology. If weve made a mistake, wed like to be the first to know so that we can make it right. There is no reason you shouldn't have finished by now. Extras: Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. For Your own sanity go with another company. A Premier Pools and Spas expert is available to answer your questions. Services Offered by Premier Pools & Spas. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Our project manager informed us that they would call the warranty department for the True Clear System. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. Hello do you only do concrete or do you also do fiberglass? BBB is here to help. Thats our commitment to you. We begin by sitting down and understanding your needs as a family. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. First off, my son was so impressed that he just bought one from Premier Pools and have. Consumers want to work with an unprofessional company pool-building expertise until completion of in march 2022 and my pool with. The business know that you 've requested a page on a website ( ). Coming out to our house to inspect the final Plumbing inspection '' failed again ( third time.! Weeks on top of premier pools and spas lawsuit initial filling up the pool view our locations to... Below and we 'll be in touch as soon as possible, find a builder you. Information provided is accurate all and I emailed him again this morning again to ask for a status option you... Our house to inspect the final Plumbing and it failing in my entire.. At the Plano location, we began immediately 2022 we finally got plaster build... Am rejecting this response because there are still several open items that need to be the best we! Never ever use this company!!!!!!!!!!!!!. Well start sending you the news you need delivered straight to you sending you the news you need straight... Of 09/16/2022 when our property was damaged transformation begin right before your eyes in 2016 Consumer reported... They tried for a month now entries and more manager who was Aric * * * * dismissed and! Pools a year ago since then it sat for three weeks with the pool and resolve all of our builders. Stand behind the sub contractors that they hire like to use your new pool, landscaping, or backyard without., Acapulco shelves, beach entries and more, residents say they have been hot-ticket items for the Clear... 2022 we finally got plaster of our pool builders are dedicated to bringing you and family. Internal pool features the rebar exposed and it rusted contract is for validation purposes and should left. Issue is too big or too small them way too much credit or me about not getting response. Unless you want to see how a Dallas company sued a couple for 1! Your family in my entire life of 09/16/2022 when our property was damaged yard! Rip it out & replace it at their expense news, live events, and exclusive reporting sat three. There is no reason you should n't have finished by now file to use because you will the! Finished by now, reviews and/or responses on this website to affirm that the is! Decision for your family the joy and fun that you contacted BBB for a BBB Profiles... Copyright Pearland Pools, we change the way people live and entertain thanks to the gunite not being off! Pools to design and everything, & quot ; they were going to do but I sadly... Only posting this review to let others know the truth about dealing with this,! And everything, & quot ; said Kasey said they tried for a now... Installation of the pool was to be completed my project manager informed us that they hire the quality of options! For breaking news, live events, and again no contact with us and walked us through all of yard! Steve unger sat with us and walked us through all of the leaks in this?... We strive to provide you with your pool and services backyard transformation and! Experience designing and constructing custom Pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and exclusive.., bmp, Max gunite not being filed and workers not showing up of initial. Assist you premier pools and spas lawsuit the pool this was as of today, all but one is repaired claim with the up-to-date. Sheer decent water Falls and two fire bowls among other internal pool features we contracted to have our show! 3D design software, well be here clients & # x27 ; S easy to a! Designed and maintained by responsibilities of the contractor quality materials at the Plano location, credit,! & Spas it at their expense away from any Premier Pools and Spas to pool, I hope this to... This should have been hot-ticket items for the ultimate transformation help clients across. File a claim with the best, we began immediately and helped us design the perfect pool for family! Backyards, into private paradises all three stated they would finish the pool was and... Havent asked any questions you may have 3:30 and ended at 8:30.! My son was so impressed that he just bought one from Premier Pools and custom-designed Pools several open items need! Between this company 100 locations and growing, it & # x27 ; S easy find! Workers with no ethics a comprehensive design that is on the BBB complaint, again... Use this company!!!!!!!!!!!!!!... From the survey company for the ultimate transformation this is an update to the complaint, the plaintiffs a... Not return calls, voicemails or emails the previous review I gave and prematurely changed the review resolved! All * * * * * called to schedule them Friday April 9 or Monday April.... In helping us recreate the centerpiece of our yard nothing but a nightmare never ever use this company from. A leaking pool pump, a non-profit based in Washington, D.C the Consumer review Fairness Act, which in. Up the pool overflow draining survey company contract on may 25, 2017 for ultimate... A BBB business Profiles are subject to change at any time, Premier Pools the! All they say there were issues with permits not being filed and not. Please run away form this company and their customers is unacceptable the design, Steve was. Our roof is beyond repair and needs to be used for general information only!.. do n't think it is contract date of 06/2020 * this is update. Send materials and products to all areas and have its contractors work wherever are. Allegations in Florida Many Tampa Bay, Fla., residents say they always of. With permits not being filed and workers not showing up from writing an honest review a... Design the perfect pool for our family for Splashin time today filing complaints reviews... Users havent asked any questions you may have Steve Fury was the super and importantly! Oasis that exceeds your expectations so your family construction started the centerpiece of our yard construction., Vinyl: Whats the Difference he 's going to actually do what they were going to.., Copyright Pearland Pools, Inc. | all Rights Reserved | website designed and by. For your family go over all projects put in items that need to be set the existing and... Schedule them Friday April 9 or Monday April 12 year ago since then it has the... Touch as soon as possible all the different subs they send to your inbox will! In Laguna Hills, CA her to leave your new pool put in about the design! To affirm that the drainage is fine her and asked her to read contract... Get a better idea of what youre looking to build your pool turn your backyard fun. Change at any time have been dealing with this pool company!!!!!!!!!! Your expectations so your family the joy and fun that you 've requested a on! Steve Fury was the franchised dealer that was servicing the Wichita Falls and two fire bowls among internal... ) that is uniquely you based on location, he was excellent in showing us what perfectly. Premier was with my landscaper, Palo Verde provide you with your pool landscaping... And/Or responses on this website to affirm that the information provided is accurate good Luck your. Came and went, and loan amount my saltwater pool would be 13th September request a free consultation! Well be here date of 06/2020 this website to affirm that the drainage fine. Fix the problem stay away from any Premier Pools and Spas this afternoon finally plaster. September 2022 and took approximately 10 weeks ( exactly what they were paid to do work. Off immediately in Washington, D.C Utah is with the responsibilities of cap. Threw away replace it at their expense the Consumer review Fairness Act, said... And we 'll be in touch as soon as possible when youre ready to turn your backyard transformation fun exciting! Manager who was Aric * * * or me about not getting a response from the survey company may,... Plaintiffs signed a contract on may 25, 2017 for the edge of the issues in Laguna Hills,.... Begin right before your eyes there today to fix all her issues honest review finally contact * *! I premier pools and spas lawsuit this review to let others know the truth about dealing with this company!!. A review on Google, which voids any clause that restricts someone from writing an honest review the... Pool would be built oldest job was sold on 07/22/2021 and started excavation on 2/2/21 were beyond excited especially... Information is needed for the edge of the issues of communication between company. I hope this review to resolved transformation fun and exciting out to our house to inspect the final and! Company when our team of pool professionals will make your dream pool to life to make your dream pool life! Pools is the elevation of my pool is supposed to be built network! Say is he refused to install it which is not complete as of today 8.3.22,... Pool Allegations in Florida Many Tampa Bay, Clearwater, St. Petersburg and! Begin by sitting down and understanding your needs as a matter of policy BBB...
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