I am a senior citizen and cannot afford that loss or afford to wait any further for the refund. I agreed to be a chaperone for our students, and it's incredibly disappointing that EF honestly thinks that this policy is honest and fair. The trip is over a year away, today is 4/17/17 and the trip commences June 2018. If you're concerned about your rights, you can try reaching out to the law firms handling the case. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. The swimming area was not separated in any way from boat traffic, nor was my son warned about possible boat traffic. So whether youre searching for first-time tour prep tips or stories of experienced travelers, were here to help you plan for all those future momentsboth big and small. Desired outcome: Coverage for baggage in cases of theft or delay. If EF cannot accommodate a revised tour request and/or the group decides not to travel on the original tour, then the group may opt for future travel vouchers. Emergency evacuation coverages Disappointingly, EF Educational Tours cancelled our summer 2021 tour about a month before our tentative departure date. View Opportunities; Resources. After this horrible experience, we will never consider this company again for any of our children and advise all we know against it as well. I originally signed up for a tour with my nephew in November of 2019, due to depart in May 2021 for Barcelona and Paris. They won't tell you which airline or which hotel you will be staying at. Cancelled tour Tampa to DC December 28 2023, Student and Chaperone cancelled trip w/o reasonable compensation, I would like a refund, minus my travel protection plan please, I would like to reimbursed for being a chaperone. Plus, the staff in each office and school are trained to respond to a wide range of emergency situations. EF never notified the trip leader or travelers of this cancellation. I was so angry but nothing was done about it. :? their futures. or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . How on earth is this justifiable? We use cookies to improve your experience on our site and to show you personalised advertising. I don't understand how they can keep any of our money, let a lone $500 each. UK prioritizing Ukraine people over my Tourist VISA. I would like a refund, minus my travel protection plan please. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. ", Even later on April 24, 2020, William McGrane wrote to Richard Schirtzer:"Are you actually going to offer to pay our clients some money through us and are we going to have a problem with a signed agreement that their accepting cash is without prejudice etc.? On December 7, 2020, Melissa Douglass filed a Second Amended Class Action Complaint against various EF Education First affiliates. This browser does not support PDFs. First of all, you sign your student up because you are trusting the teacher who has arranged the trip. Hence the lawsuit (in CA 2020, look it up). Below are a range of policies and programs designed to flex to meet our travelers specific needsno matter where they are in the planning process. Defendant, EF Educational Exchange, Inc., is a Delaware corporation having a The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. People should be able to get a refund, without all of the hidden fees. This would have been the second of our three kids we would have sent on this tour. Claim it and get a lot of features. Filed: March 17, 2020 3:20-cv-00508-GPC-BLM. Out of that $550, $95 is the none refundable deposit but come on, the rest if ridiculous, especially when the cancellation request is made OVER A YEAR in advance. And that wasn't even a full guarantee of a full refund. The lawsuit argues that the clause constitutes an unlawful business practice under California law in that: The plaintiff suspects that EFs conduct has affected tens of thousands of consumers. People are requiredLISTENrequired to purchase the Global Protection Plan. UPDATE ON EF CASES AS OF 3:30 PM PDST MARCH 30, 2020, On Friday, March 27, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. It isn't worth the hassle these people have created. Private Tour with seven travelers (and your group can be as large as you'd like) Free travel! Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. EF Tours is holding back $500 of the total $1,960 I have already paid towards the trip. We understand that plans can change due to unforeseen circumstances. Why am I being charged a total of $550 in cancellation fees? I was super excited to go experience 6 countries however from day one everything seemed to go wrong. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. On February 14, 2023, the District Court denied EF Tours third motion to dismiss, finding the class claims meritorious as pled. Same restrictions. What I can reiterate is anyone you are advising should understand that EF Institute For Cultural Exchange is currently offering multiple options to people whose trips were canceled, and none of those options require them to agree to any release of liability., Even later on March 29, 2020, William McGrane wrote back to Richard Schirtzer stating: Dear Richard: It's a bit confusing. There were about 4 pages of fine print and legal jargon that was confusing. I finally reached an emergency contact at EF and was told to stay on our flights. The defendants knew it would not be realistically possible for students to reschedule their tours in light of a public health emergency and they would likely lose some or all of their pre-paid deposit. In addition, and for future purposes, all communications with these persons must and should come exclusively through me or my co-counsel of record in the referenced matter. Weve experienced the transformative power of travel firsthandand we cant wait to explore the opportunities that are out there for you and your students. Careers at EF. I don't even know how it is legal to have these moron bastards do business. His high school in the Parkway school district decided to book the tour through EF Educational Tours. My mom had to put hotel rooms for 30 students in her credit card. November was our first payment of $200, December it went up to $215, no notification or anything. On Monday, April 20, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. He could no get us on flights home. I was told to call EF to see what my options are. Then we were all split up-- which made trip pointless- and we were told we couldn't leave airport, nor could they find flights to make it all the the way home. When I told them Id been in an accident & lost my job they said to file a complaint then hung up on me! 4. UPDATE ON EF CASES AS OF 1:30 PM PDST April 12, 2020, On April 10, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. We wanted to go to Israel and 2 other countries. However, EF Tours will override the plan and refuse your refund. UPDATE ON EF CASES AS OF 3:00 PM PDST May 15, 2020. Customer service is the WORST! A freaky feel to it. I have been a group leader with EF for 10 years and they have been getting so bad that I will no longer travel with them. I ended up booking our own flights home to the US for $1500. et. Your Group Leader may choose from the following options: Terms & Conditions They need to be outted with their unfair business practices. I would love for someone from EF Tours to get back to me about my kid's flight home. The plaintiff alleges, however, that EFs communications to consumers regarding refunds have been inconsistent and caused utter confusion as to what relief will be provided. This was saddening but completely understandable. The lawsuit looks to represent allcitizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health emergency clause. It was so uncomfortable. Every invoice has completely disappeared from my EF go ahead account. Our school will be traveling with three other schools from different parts of the country. Experience the culture of Japan through the eyes (and appetite) of Tour Director Kumiko. EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary, Assistance connecting with local health care providers, Communication between the traveler and the travelers family back home, EF-arranged flights home, based on existing itinerary, for the traveler once cleared to return, If the diagnosed traveler is a minor, flights for their parent or guardian to join them at the tour location, EF representatives available to support the traveler or group and to coordinate with local authorities on their behalf where necessary, Communication between the traveler or group and their family back home, EF-arranged flights home for the traveler or group once cleared to return. Cancel for Any Reason** When we ask to escalate our concern, managers have decided to refuse to accept or return our calls. I have been saving up my own money for the past three years just to go on this "life changing" experience. var dt = new Date(); I cancelled my daughters trip to Greece. On April 22, 2020, the EF Defendants wrote to a parent whose son Jack's trip was canceled stating: Your voucher is now available:Were sorry Jacks Berlin, Prague, Krakow and Budapest tour didnt happen as planned, but were committed to helping them see the world at another time. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. My daughter was extremely disappointed, as she had always wanted to see Paris. McGrane PC. In a letter issued to one customer on March 10, 2020, the defendants refused to issue any cash refund at all. We also were traveling to all the countries during the world cup. Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. EFs 2022 Global Leadership Summit However, EF Tours will override the plan and refuse your refund. I can supply all correspondence that my group coordinator had. We sent emails. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. She was contracted but not employed by EFgo ahead tours. I sent the letter and will contact them again Monday to try and get answers. I called EF and they directed me to the insurance company-which is an absolute rip off. Please be advised that each of my clients hereby withdraws any possible agreements they may have entered into with either of the two defendants in the referenced matters. I called to see if they would at least just do $1000 for both kids and they told me no. Now she is moving on to college. EFs Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. Well isn't that what insurance is for??? We will advise as to what the outcome of this and other motions made by EF SWISS and the other defendants to avoid liability for making full cash refunds are as soon as we are advised by the District Court as to its decisions. Now I've fought this as much as I could. Then, you can't get through on the phone. EF provides an exclusive Peace of Mind program to account for such situations. We're within 95 days of the trip so I'm not even sure I can get a refund, but if he wants his own room it's almost $1000 extra. I want my 500 that was stolen from me. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. We were also promised to be able to be in walking distance from our hotels to the big cities in the countries we were staying in however in each country we were at minimum one hour away from the cities. The best part is, the voucher is valid through September 30, 2022, which means you and your family have more than two years to explore all of the possibilities and choose the experience thats right for you. If you wanted a refund, there was a fee. Signed up in 2019 for a 2020 trip. There are several hidden fees which totaled $1,300! I haven t received any schoolplan, no activities, Just an enourmous amount of Money paid and no information at all, apart some general meetings where lots of people speak and no body answers your questions on the chat. Refusal to refund refund after they cancelled tours! On May 1st I lost my job and we immediately contacted Ef Tours to cancel. Policy terms, conditions, and exclusions apply. Further, the defendants have relied on the public health emergency clause in consumers contracts to offer an alternative travel voucher option in addition to the cash offer, the case says. They claim the $700.00 is money that was already spent to secure travel details. Nonrefundable fees are outlined in EFs Booking Conditions. This is morally and ethically wrong. Protection for your belongings A copy of this pleading is posted on our UPDATES page. UPDATE ON EF CASES AS OF 9:00 AM PDST April 24, 2020, On April 22, 2020, William McGrane wrote to Richard Schirtzer advising Mr. Schirtzer that his clients, the EF Defendants' ". This company is a scam. My signature was on paperwork for a trip THIS July. Would it possible to help US have Better solution? So we were unable to go out and see the cities on our own time like we were promised. Coronavirus Tour Cancellations Spark Refund Lawsuit (1) . This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. Are you saying someone who takes vouchers but hasn't used them can't later get money in lieu of vouchers? A hearing date for oral argument with respect to this motion remains to be set by the District Court. Finally, and on condition that any cash refund your clients may wish to offer my clients is specifically agreed not to prejudice my clients remaining rights to sue your clients on any legal theory available to my clients, I write to advise you of my clients willingness to negotiate a partial cash refund to be paid them through this office without deduction by us for anything beyond the [estimated $30] cost of receiving and then transmitting monies received on their behalf [by wire-transfer].". cash refund for the unused trip. Trip to Israel was cancelled because of covid but not by me, release my refund and return $500 cancelation fee. We heard nothing from this company even after covid-19 hit usa and threatened travel. Under the terms of the attorney general's agreement, EF will provide consumers who booked trips scheduled to depart between March 11 and May 14 with an additional $435 for international travel, $300 for domestic travel by air and $100 for domestic travel by bus. Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. 5. . Also out of all four excursions throughout the trip, THREE OF THEM WERE CANCELLED! I also felt like the city tours were a complete waste of money and time and I would have much rather not have paid them because the tour guides for the cities sucked and I feel like I would have learned more on my own. I was just on an EF tour to Portugal and I can honestly say it was horrible. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. 4. EF Educational Tours reviews 76 G GwenWil30 of Peoria, US Feb 22, 2023 3:34 pm EST Verified customer Fraud I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. My son is Flying with a Flight from Malpensa and he has to arrive at 3 am in the night to the Airport and apart from The local guide said we could fly to panamaThat was it. Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation I have been to the offices in Boston (I work on the building from time to time) and it's a blizzard every time I go. They saved $3800 a piece from babysitting, dog walking, plant watering! The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. We were quoted a price and told the insurance was a great thing to have because with it you could cancel up to 24 hrs before the trip for a full refund minus the cost of insurance. What can we do with this company? With this voucher, they can rebook on a new tour with their Group Leader or school. This whole company should be shut down. v. EF Institute for Cultural Exchange, Inc., et. A few days later, EF responded to an earlier complaint submitted by the plaintiff to the Arizona Office of the Attorney General in which the defendants allegedly offered the plaintiff a partial cash refund of $1,000 less than what she paid for her childs tour. EF Institute for Cultural Exchange, Inc. - Class Action Lawsuits . 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. COVID-19 required everybody to be quarantined. When you decide to travel with EF, we want you to feel secure in that decision. After getting her drivers license she has decided she would rather be making payments on a car instead of the trip and we proceeded to cancel the trip. EF Educational Tours provides educational, worldwide tours for students and parents. My girlfriend and I had a tour to Israel but in March of 2020 (we arrived in Israel on March 7th). If a traveler is diagnosed with COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveler throughout the duration of any on-tour quarantine period: If a traveler or group is not diagnosed with, yet is required to quarantine on account of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the travelers throughout the duration of any on-tour quarantine period: The COVID Care Promise applies to tours departing on September 30, 2023 or earlier. The school uses them for all there spring break trips and this is very disappointing that they are doing this to us. I registered my son and I to go on a tour in June 2017. B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. He gives the best guided tours of Spainand he inspired his family to become local guides, too. I have spent $10,000 for two kids' trips and I can't get the most basic customer support from them. Get connected We're here to help. Group tours EF Ultimate Break only provides group tours. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. I was told we should have paid extra if we wanted to be IN Sorrento. My family and I scheduled a tour with ef educational tours. Initially after this situation occurred a person from the company called me to get the story (since I immediately reported it to the tour director when I got off the bus) but never heard from him again. Southwest canceled my son's flight to DC over Christmas vacation he was supposed to be there for New Year's. The non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours provides a cash refund for trip costs paid to EF Educational Tours for cancellation prior to departure. SCUMBAGS!!!!! Travelers must pay in full or enroll in our Automatic Payment Plan at the time of program enrollment and must remain either paid in full or enrolled in our Automatic Payment Plan and in good financial standing at the time of cancellation to remain eligible. EF Tours, however, did not want to refund all the money during the quarantine. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. Please note: These programs apply to tours departing October 1, 2022 or later. We asked to leave to home too. Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. It took me to every floor and A) the offices are gorgeous! On March 15, 2021, Melissa Douglas filed a response to an earlier filed motion to dismiss filed by the EF Tours defendants. First, we never knew we had this insurance policy (which is non refundable). The trip was booked for June of 2019. The Global Travel Protection Plus plan must be purchased when you book your tour. I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. This plan includes Trip Cancellation coverage. Or they can redeem it for any other EF travel product. All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. In June 2022, I accompanied my 9th grade daughter and a small group on EF tour to Galapagos & Ecuador. With our EF Parent Ambassador Program, we'll connect you with a fellow parent who has "been there, done that" and can help answer any questions you may have about your traveler's upcoming tour. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. EF was never concerned about her health or welfare and only accused her of being drunk so they could dodge any responsibility. Thats why we prioritize safety, value, Due to several life altering disasters I had to cancel the trip 18 months in advance. They are in trouble financially and that is ok with me!!! HOW CAN THIS BE LEGAL??? 15.06 and a full or partial refund pursuant to 940 C.M.R. 3) They pretend that you can extend your student's trip. By way of explanation for the contents of this letter--which was sent with the express permission of McGrane PC's direct clients (and was not written on behalf of anyone who is not a party to an active contingent fee agreement with McGrane PC and therefore does not affect their rights in any way)--it is the opinion of McGrane PC that the present attitude of both EFCAL and EFSWISS towards the loss of consumer rights attendant on consumers' accepting money or other consideration from them is unclear. I would love for someone from EF Tours to get back to me about my kid's flight home. I have traveled with EF Tours on three different trips: a high school tour, a training tour, and a college tour. However, if you know you wont be able to travel and would prefer a refund, you can exchange your voucher for the amount of all monies paid to EF, less $1000. Safety First Program One student got up in the middle of the night and tripped on the mattress and smashed her head into the wall. This company is a rip off send your complaints to your states Attorney General! Help Center; How It Works; About EF; Blog; Customer Reviews; Stay connected. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. Revised tours must depart within one year of the original tour. Chosen by our travelers, these tried-and-true favorites bring destinations to life through culturally immersive activities. They make go in circles and have excuse after excuse. So talking to the customer service representative, I asked how if we hadn't paid so much into the trip that they would be receiving that much back in fees. We flew back to the US at 5am in the morning. I will be submitted complaints for fraud everywhere including my credit card company and BBB. A copy of this pleading can be viewed by visiting our UPDATES page. My daughter insisted on being signed up for her school trip in 2020. Were covering: Travel can be a big adventure, like exploring someplace new for the first time. I am out of $4,200.00, what is EF Tours out of??? This plan includes Trip Interruption coverage. The EF SWISS Immunity Clause was substantively unconscionable because it is so extremely one-sided as to shock the conscience in that it purports to permit EF SWISS to take as much future advantage of its American counter-parties as it might wish, all without any fear of being sued anywhere in the world no matter how badly it subsequently behaves towards those American counter-parties. Which we were fine with (my nephew and myself). We had the insurance but they own that too. The reviews of the food were always " not enough food and mediocre food". We conduct background checks on all adults traveling on our student tours. This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. Purchase the Global protection plan food and mediocre food '' totaled $ 1,300, plant watering of. Trip Leader or travelers of this cancellation accident & lost my job they said to a! Commences June 2018: travel can be a big adventure, like exploring someplace new the! We cant wait to explore the opportunities that are out there for you and your students, a... These programs apply to Tours departing October 1, 2022 or later but has used! In each office and school are trained to respond to a wide range of emergency situations ; as a reason... Think about herself and her travelling experience not by me, release refund... Dc over Christmas vacation he was supposed to be in Sorrento ( 1 ) $ 700.00 is that! 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